Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries
It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence's recently concluded INTERACTIONS 2014.
Siemens Convergence Bringing Oracle Service Cloud to Central and East European Markets
With each passing year, the world is becoming a bit more digitized. In this digital age, fast communication and easy sharing have revolutionized the way businesses are done, the way modern nomads juggle between home and work and the way students are taught in the classrooms.
Companies like Siemens Convergence Creators (Siemens CVC) are making this happen all over the world with their innovative, intelligent communication solutions. Siemens CVC's turn key communication solutions are used in diverse sectors, including communication networks, service and customer management, public safety and security, multimedia infotainment, as well as space technology.
Survey Finds Millennials Expect a Consistent Customer Experience Everywhere and All the Time
Wakefield, MA-based content management company SDL has released the final report of the "Five Truths for Future Marketers" series titled "Channels are Irrelevant" that features results from SDL's global survey of more than 1,800 millennials (ages 18-36). To say the least it contains a lot of food for thought, not just for retailers, but for those throughout the entire customer experience value chain.
A Practical Guide to Infrastructure Consolidation Considerations
Lower costs and greater efficiency have long been common refrains in IT, and will continue to be. But as businesses turn to IT to launch new products and deliver services, IT leaders must provision a more versatile voice and data infrastructure to meet these objectives, at the business's pace.