Public Sector Agencies Can Benefit From Oracle Service Cloud
I'm sure that at some point or another we have all played telephone, whether you meant to or not. Telephone is a game where one person tells another person something, and that person tells another, and so on. At the end of several people having done this, you compare it with what the original person said and see how close the last statement is.
Promero Debuts Speech Analytics OnDemand Cloud Solution
Promero, Inc., a reseller and hosting provider of call center software, has recently rolled out new Speech Analytics OnDemand program. This platform is ideal for contact centers to enhance call center agent performance and immediately improve business processes.
A Practical Guide to Infrastructure Consolidation Considerations
Lower costs and greater efficiency have long been common refrains in IT, and will continue to be. But as businesses turn to IT to launch new products and deliver services, IT leaders must provision a more versatile voice and data infrastructure to meet these objectives, at the business's pace.