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Must Read Articles on Cloud Contact Center

  • According to Datamark, there are six contact center trends to watch this year. In case you didn't get the memo, 2016 is already here; and the future of our cloud contact centers will to be r…
    1/4/2016
  • Here are four resolutions for the new year that contact centers would be wise to make if they haven't made these adjustments already.
    12/31/2015
  • With 2015 at an end, and 2016 dawning, most people tend to get a little introspective. Was 2015 the success it could have been? If not, what could 2016 see done differently? Customer service…
    12/31/2015
  • Not long ago, we had a look at an app called Service, which offered customers a better way to get in on customer service. Users could input certain customer service-related issues into a men…
    12/31/2015
  • With so many new terms emerging for business leaders, it's easy to feel caught up in a giant game of Buzzword Bingo, with you right on the center space. One problem adding to the mix is the …
    12/31/2015