Cloud Contact Center Featured Articles

Cloud Contact Center - Practical Guide

Featured White Papers

Taking Control: The Contact Center in the Cloud Offers Users More Control
Functionality. Resources. Deployment. Availability. Security. Control is an important issue whenever a business considers moving its communications applications to the cloud, especially those as mission critical as the contact center.
Hosted Contact Center Solutions - Setting the Record Straight
With their minimal up-front costs, quick deployments, favorable ROI and a "try before you buy" approach, hosted solutions like Communications as a Service (CaaS) and Software as a Service (SaaS) are steadily gaining ground.
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Featured Podcast

Cloud Revenues Boost Interactive Intelligence 2011 Results
In this Executive Insights podcast, Jason Alley, Solutions Marketing, Interactive Intelligence, joins Jim Burton for a conversation about the Cloud market and the company's 2011 results.

Featured Case Studies

Naviss Direct
Challenge: Find a new Cloud Contact Center solution with outbound dialing and robust reporting from a vendor that offered strong customer support.
Universal Queuing and IVR Help Multinational Direct Selling Firm Reduce Costs and Enhance Customer Service
Challenge: Replace proprietary communications system with a system that would provide enhanced interactive voice response prompts, integrate with other databases, and provide a more efficient and flexible way for a multinational company to provide customer service.
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Featured Practical Guides

A Practical Guide to Jumpstarting Your Contact Center with Communications as a Service (CaaS) Why are executives turning to the CaaS model for their contact center? Let's see.
A Practical Guide to Infrastructure Consolidation Considerations Lower costs and greater efficiency have long been common refrains in IT, and will continue to be. But as businesses turn to IT to launch new products and deliver services, IT leaders must provision a more versatile voice and data infrastructure to meet these objectives, at the business's pace.
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