Must Read Articles on Cloud Contact Center

  • While companies are facing new challenges in marketing, they now have help from an old company: IBM. Big Blue has announced its new Marketing Cloud, which aims to help marketers understand h…
  • A recent industry blog post shows how the customer journey has evolved into a mobile-first situation that businesses must address. No longer are businesses able to expect customer engagement…
  • Leadership does so much good for the contact center, and while that might seem like an obvious statement, the how and when to lead is not always a clear path. We know that effective leadersh…
  • Much like the birds migrate south for the winter, enterprise solutions of all kinds are making their way to the cloud and the "X"-as-a-service model for faster, smoother deployments that don…
  • The contact center's top priority is serving the customer. Whether it is adjusting an order, fixing a problem or simply answering a question, customer service agents perform an integral task…

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Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
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Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
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Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
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Global Cloud Hosting Architecture

Learn About Aspect's Global Cloud Hosting Architecture

Aspect's global cloud is the largest hosted multi-channel communications platform in the world, spanning data centers in North America, Europe and Asia...
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Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...