Contact Center Industry News

TMCNet:  FreeWave Technologies Wins 2011 Smart Grid Excellence Award

[December 02, 2011]

FreeWave Technologies Wins 2011 Smart Grid Excellence Award

Dec 02, 2011 (Close-Up Media via COMTEX) -- FreeWave Technologies announced that its FGR2-PE wireless data radio has received a 2011 Smart Grid Excellence Award from, a TMC and Crossfire Media sponsored technology media Website.

"FreeWave is honored to accept the 2011 Smart Grid Excellence Award," said Ashish Sharma, chief marketing officer at FreeWave Technologies. "At FreeWave, customers are our top priority. We strive to provide the most reliable, cost effective wireless data radios for our Smart Grid customers. By utilizing the FGR2-PE for smart grid applications, our customers achieve seamless data communications that can help streamline operations. It is a great achievement for our product to be recognized by" According to a release, FGR2-PE is a data radio ideal for Smart Grid applications including, distribution automation (DA), AMI back haul, distribution management (DMS), substation automation (SSA), load management (LM), demand response (DR), supervisory control and data acquisition (SCADA), and energy management (EMS).

The Company said it offers both industrial serial and Ethernet wireless connectivity using license-free spread spectrum for data communication over long distances. The FGR2-PE is compatible with other FreeWave FGR plus family radios and offers users a second, switched Ethernet port as well as two serial ports to meet the demands of customers' wireless automation requirements. The ports enable a transition from serial to Ethernet data communication without having to replace wireless communication hardware later on, or operate both serial and Ethernet communication independently and simultaneously on the same platform.

"The solutions that have been recognized with the Smart Grid Excellence Award reflect the diverse range of innovation driving this market. Congratulations to FreeWave which best exemplified the best of smart grid technologies in 2011," said stated Carl Ford, co-founder and community developer, Crossfire.

"I am pleased to acknowledge FreeWave for its contribution to the advancement of Smart Grid technologies by bestowing our Second Annual Smart Grid Excellence Award to them," said Rich Tehrani, CEO, TMC. "Congratulations and I look forward to more innovation in 2012." Winners are published on FreeWave Technologies manufactures low power consumption, spread spectrum and licensed radios for mission-critical data transmission.

More Information: ((Comments on this story may be sent to

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...