Contact Center Industry News

TMCNet:  BRIEF: Manatee County cell phone tower site burglarized

[August 22, 2012]

BRIEF: Manatee County cell phone tower site burglarized

MANATEE, Aug 22, 2012 (The Bradenton Herald - McClatchy-Tribune Information Services via COMTEX) -- Deputies are seeking a suspect or suspects who cut wires and caused extensive damage Wednesday morning at a Manatee County cell phone tower site.

Deputies responded at 7:42 a.m. after a burglary at a cell phone tower site at 8210 Linger Lodge Road. The tower is used by AT&T, Sprint, Verizon and T-Mobile, according to the sheriff's office.

Access was gained to the property through a small hole cut into a fence. Ground wires to the equipment and buildings were cut, according to the sheriff's office. Wires to the main power breaker outside the fence were cut, causing a power outage, and a generator unit was disabled. Several junction boxes were opened and deputies observed that someone attempted to pry open a door to one of the buildings.

The suspect or suspects left the scene through a larger hole cut in the fence, according to the sheriff's office. Fresh tire prints were found near the scene.

The monetary value of stolen or damaged items was not released.

___ (c)2012 The Bradenton Herald (Bradenton, Fla.) Visit The Bradenton Herald (Bradenton, Fla.) at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...