Oracle Announces Advances in Green Button Opportunities through Oracle Utilities Customer Self Service
Oct 02, 2012 (M2 PRESSWIRE via COMTEX) --
Today, Oracle announced that Oracle Utilities Customer Self Service, a web self-service platform that helps utilities give their customers online options for paying bills, requesting service and reducing costs, is now Green Button Download My Data-enabled, providing utilities with an out-of-box, easy-to-launch functionality for their customers.
Oracle Utilities continues to support the Green Button Initiative, a voluntary effort by utilities, to empower utility customers with secure access to their own energy usage data; as well as other Green Button Initiative solutions like Green Button Connect My Data, which will give customers the choice to share their data with trusted third parties.
Through Oracle Utilities Customer Self Service, Green Mountain Power, a Vermont electric utility recognized for leadership and innovation, is implementing Green Button Download My Data to help give its customers the option to access and understand their energy usage.
The Green Button enables consumers to easily access their energy usage data in a standard file format and, if they choose, share their data with trusted third parties who are developing applications and tools that help manage energy usage. Improved access to energy usage data can help consumers make more informed decisions and promote conservation.
Oracle Utilities Customer Self Service is pre-integrated across the Oracle Utilities suite of applications -- including Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management and Oracle Utilities Network Management System. The solution can also work with legacy and non-Oracle software products.
"We are implementing the Green Button into our customer service offering because we see the benefits it can bring to our customers," said Jan Ferro, Enterprise Application Strategist, Green Mountain Power. "It is important for our customers to be able to access their own information, and bring it into their own world. We strongly support efficiency efforts in Vermont, and Green Button gives our customers the ability to make better-informed decisions."
"Utilities have a major focus on enhancing their customer service experience," said Linda Jackman, Group Vice President, Oracle Utilities. "Encouraging the value of smart grid initiatives is a primary focus for Oracle and we're committed to supporting utilities that participate in the Green Button Initiative."
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About Oracle Utilities
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities.
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Candice van der Laan
O'Keeffe and Company
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