Contact Center Industry News

TMCNet:  EP2M Selected By Artesian Resources Corporation to Lead Migration and Implementation of Oracle Utilities Applications

[October 10, 2012]

EP2M Selected By Artesian Resources Corporation to Lead Migration and Implementation of Oracle Utilities Applications

FLANDERS, N.J., and REDWOOD SHORES, Calif., Oct. 10, 2012 /PRNewswire via COMTEX/ -- EP²M, LLC, an industry-leading systems integrator and Gold-level member of Oracle PartnerNetwork (OPN) and Oracle Corporation (NASDAQ: ORCL), announced today that Artesian, the eighth largest investor-owned water utility in the US, has selected EP²M to implement Oracle Utilities Customer Care and Billing, Oracle Utilities Mobile Workforce Management and the Process Integration Pack for Oracle Utilities, to increase efficiencies by automating and streamlining key business systems.

EP²M will migrate Artesian to the Oracle Utilities Customer Care and Billing application in order to deliver a 360-degree view of customer data, faster customer interactions and stronger financial controls. The implementation of Oracle Utilities Mobile Workforce Management will improve scheduling efficiency and increase field crew productivity. EP²M will use the Process Integration Pack for Oracle Utilities to ensure a smooth integration of the applications with near real-time communications.

"As a water resource management company focused on providing a wide spectrum of services with skill and dedication to customer care, EP²M's strong leadership, proven methodology and track record of successful Oracle Utilities application implementations have made them a preferred choice for heading this important project," said Pierre A. Anderson, Vice President, Information Technology, Artesian Resources Corporation.

"EP²M is proud to work with Artesian to deliver the deep functionality of the Oracle Utilities solution suite," said EP²M CEO Dave Mulit. "We are confident the system upgrade will further drive this utility's mission of providing the highest quality water and wastewater services on the Delmarva Peninsula." "EP²M is leveraging Oracle Utilities solutions to maximize customer satisfaction and operational efficiencies - ultimately enabling water utilities to meet their current business initiatives as well as future objectives," said Rodger Smith, Senior Vice President and General Manager, Oracle Utilities.

About EP²MEP²M is an industry-leading systems integrator and a Gold-level member in Oracle PartnerNetwork (OPN) with exclusive focus on Oracle solutions, providing multi-product system implementation, high value project management and expert application support services for utility and public sector customers. EP²M's mission is to ensure 100% project implementation and operational success through collaborative and cost-effective methodologies. EP²M provides Project Management, Quality Management, and Risk Management services to help clients reduce costs, save time, improve reliability, increase efficiencies and improve customer service by strategically leveraging their IT investments.

About Artesian Water Company Artesian Resources Corporation operates as the holding company of eight wholly-owned subsidiaries offering water, wastewater and engineering services on the Delmarva Peninsula. Artesian Water Company, the principal subsidiary, is the oldest and largest investor-owned public water utility on the Delmarva Peninsula and has been providing water service since 1905.

About Oracle Utilities Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware and database technologies. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit

About Oracle Oracle engineers hardware and software to work together in the cloud and in your data centre. For more information about Oracle (NASDAQ:ORCL), visit About Oracle in Industries Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to utilities, helping speed time to market, reduce costs, and gain a competitive edge.

TrademarksOracle and Java are registered trademarks of Oracle and/or its affiliates. EP²M is a registered trademark of EP²M, LLC. Other names may be trademarks of their respective owners.


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