Contact Center Industry News

TMCNet:  CounterPath and Altibox Announce Launch of Norway's First Operator-Based OTT Service for Consumers

[November 13, 2012]

CounterPath and Altibox Announce Launch of Norway's First Operator-Based OTT Service for Consumers

(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 13 November 2012 Release date- 09112012 - Vancouver, BC, Canada - CounterPath (NASDAQ: CPAH) (TSX: CCV), an award-winning developer of desktop and mobile VoIP software products and solutions, today announced a significant agreement with Altibox, a leading Norwegian triple-play service provider.

Powered by Bria, CounterPath's mobile and tablet softphone applications, Altibox Loop allows customers to make mobile calls using their home phone number regardless of their location.

'According to research firm Visiongain, Mobile VoIP users will exceed 180 million and generate $36 billion in revenue by 2016. As such, operators like Altibox are continually looking for ways to increase service and provide value to their customers,' said Todd Carothers, Executive Vice President of Sales and Marketing at CounterPath. 'CounterPath's softphone solutions enable services like Altibox Loop which offset the threat of OTT players while also meeting the changing needs of their customers.' Launched at the beginning of October, the Altibox Loop app works on iPhone, iPad and iPod Touch devices as well as Android smartphones. The service is available to all Altibox home phone fixed telephony subscribers and it enables users to call any phone number whether recipients are an Altibox customer or not. Altibox Loop features include video calling, HD audio, call logs, an integrated contact list, three-way calling and voicemail.

'With mobile devices increasingly becoming the communication method of choice for our customers it is important for us to deliver a service that keeps them connected whether they are simply down the street or in another country,' said Tore Kristoffersen, CTO Altibox. 'We are pleased that CounterPath's softphones are the technology powering Altibox Loop. Their solution is the perfect combination of quality and convenience which enables us to provide our customers with the world's best softphone technology.' For more information about CounterPath's Bria softphone applications, visit

About CounterPath CounterPath's SIP-based VoIP softphones are changing the face of telecommunications. An industry and user favorite, Bria softphones for desktop and mobile devices, together with the company's server applications and Fixed Mobile Convergence (FMC) solutions, enable service providers, OEMs and enterprises large and small around the globe to offer a seamless and unified communications experience across both fixed and mobile networks.

Standards-based, cost-effective and reliable, CounterPath's award-winning solutions power the voice and video calling, messaging, and presence offerings of customers such as Alcatel-Lucent, AT&T, Verizon, BT, Mobilkom Austria, Rogers, Avaya, BroadSoft, Cisco Systems, GENBAND, Metaswitch Networks, Mitel and NEC.

About Altibox Altibox AS is a unique national effort by cooperating partners to offer fiber optical communications solutions with interactive television, ultra high speed internet, cheap and secure phone calls, burglar and fire alarm and mobile phone in one fiber cable. Fiber optical cables present near unlimited capacity and Altibox customers enjoy symmetrical internet speeds of up to 400 megabits per second both ways. Innovative solutions like live TV and film rental on all screens ensure Altibox is always up front in the technological development. For more information, visit

Contact: Dana Sissons Tel: (604) 628-9369 Email: [Editorial queries for this story should be sent to] ((Comments on this story may be sent to (c) 2012 Electronic News Publishing -

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...