Contact Center Industry News

TMCNet:  TWD & Associates, Inc. Acquires IT Solutions Provider The Engle Group

[November 13, 2012]

TWD & Associates, Inc. Acquires IT Solutions Provider The Engle Group

ARLINGTON, VA, Nov 13, 2012 (MARKETWIRE via COMTEX) -- TWD & Associates, Inc. (TWD), a communication and collaboration solutions provider for the public sector, today announced that it has acquired The Engle Group, a woman-owned small business providing IT services, solutions and support to the federal government. The acquisition directly expands TWD's capabilities in IT service management, cloud computing, application development and security, as well as data and organizational change management.

"The Engle Group is a well-respected government contractor that complements TWD's presence in the defense and homeland security markets, and expands our reach into the civilian sector," said Larry Besterman, President and Chief Executive Officer, TWD. "Like TWD, The Engle Group prides itself in providing exceptional service to its government customers. The synergies between the two companies, combined with The Engle Group's stellar reputation and 25-year record of service, made this a valuable partnership. We look forward to integrating the company's talents into the TWD team." TWD's acquisition of The Engle Group will offer expanded capabilities and a broader reach to existing and new customers. The Engle Group mirrors TWD's dedication to highly visible customers with mission critical requirements and deadlines.

"When we met with TWD, it was a clear match," said Marty Engle, President and CEO of The Engle Group. "They operate on the same principles as we do, offering IT solutions to the government that are based on best value, partnership and quality. As a team, we will be able to offer customers enhanced, reliable solutions that increase mission performance and reduce costs." The Engle Group counts among its many customers the Department of Agriculture, U.S. Air Force, Department of Justice, Department of Interior and the National Credit Union Administration.

The McLean Group, LLC advised The Engle Group on this transaction.

About TWD & Associates, Inc.

For 20 years, TWD & Associates, Inc.

(TWD) has built and maintained communication and collaboration solutions for executive-level, national security-focused organizations. The Arlington, VA-based company employs highly-certified technical experts to offer cost-effective solutions that meet mission requirements. For additional information on TWD, please visit

Contact: Kristin Graybill ConnellyWorks, Inc.

(571) 323-2585, ext. 2190 SOURCE: TWD & Associates, Inc.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...