Contact Center Industry News

TMCNet:  Aftermarket Mobile Accessory Revenues to Reach $62 Billion by 2017 as Market Value Moves to Smart Accessories, Says ABI Research

[November 14, 2012]

Aftermarket Mobile Accessory Revenues to Reach $62 Billion by 2017 as Market Value Moves to Smart Accessories, Says ABI Research

OYSTER BAY, N.Y. --(Business Wire)--

Driven by the continued growth of smartphones, the market for mobile device accessories will grow at a 10.5% compound annual growth rate (CAGR) from 2012 through 2017, resulting in annual revenues of $62 billion in 2017. According to the latest analysis from market intelligence firm ABI Research (News - Alert), revenues for non-smartphone accessories will decline at a 4% CAGR over the same period as fewer feature phones are sold.

"Because smartphones tend to generate greater accessory revenues per device, it is believed that smartphones will drive 80% of the aftermarket revenues in 2017," says mobile devices senior analyst Michael Morgan. Among the thirteen accessory product segments tracked by ABI Research, protective cases and stereo wired headsets are predicted to show the highest growth rates of 18.2% and 15.6% respectively. ABI Research notes that mono wired headsets will show a decline in shipments of 1.3% as consumers increasingly seek accessories that will maximize the media consumption capabilities of their handsets.

Accessories are increasingly becoming personalized to the user's performnce, style and preferences, which augments the mobile device experience. "The design of smarter accessories to enhance the consumption of key smartphone features will enable mobile device accessory OEMs to remain competitive in this market," adds senior practice director Jeff Orr. ABI Research expects this push for smarter accessories to not only drive improved design but further maintain or grow average selling prices across the category.

These findings are part of ABI Research's Mobile Device Accessories ( Research Service, which includes Research Reports, Market Data, Insights, and Competitive Assessments. The large volume opportunity for aftermarket accessories includes tracking and analysis of memory cards, protective cases, decorative elements, Bluetooth headsets, cradles, chargers, scratch protectors, batteries, wired and so-called smart accessories.

ABI Research provides in-depth analysis and quantitative forecasting of trends in global connectivity and other emerging technologies. From offices in North America, Europe and Asia, ABI Research's worldwide team of experts advises thousands of decision makers through 70+ research and advisory services. Est. 1990. For more information visit, or call +1.516.624.2500.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...