Contact Center Industry News

TMCNet:  Research and Markets: Global Softswitch Market 2011-2015 Report Discusses That the Main Challenge Faced By the Market Is the High Cost of VoIP Phones

[November 15, 2012]

Research and Markets: Global Softswitch Market 2011-2015 Report Discusses That the Main Challenge Faced By the Market Is the High Cost of VoIP Phones

DUBLIN --(Business Wire)--

Research and Markets ( has announced the addition of the "Global Softswitch Market 2011-2015" report to their offering.

TechNavio's analysts forecast the Global Softswitch market to grow at a CAGR of 4 percent over the period 2011-2015. One of the key factors contributing to this market growth is the reduced risk of vendor lock-in. The Global Softswitch market has also been witnessing the increasing demand for mobile softswitches. However, the high cost of VoIP phones could pose a challenge to the growth of this market.

Key vendors dominating this space include Alcatel-Lucent (News - Alert), Ericsson Inc., Geband Inc., Huawei Technologies Co. Ltd., and Sonus Neworks Inc.

Other vendors mentioned in the report are Nokia Siemens Networks, ZTE Corp., Metaswitch Networks, Dialogic (News - Alert) Inc., Cisco Systems Corp., and Italtel Inc.

Commenting on the report, an analyst from TechNavio's Telecom team said: ''Even though the market was contracting during the last few years, the demand for mobile softswitches has been consistent. The main benefit of mobile softswitches is their improved scalability and flexibility. They can be easily deployed to handle the increasing voice traffic. They also support video telephony. This would be highly beneficial for enterprises. Service providers across all the geographies are expected to invest in mobile softswitches as they support VoLTE, which is expected to become extremely popular in the coming years.''

According to the report, the reduced risk of vendor lock-in is the main factor that encourages service providers to opt for softswitches. The switching structure of a private branch exchange (PBX (News - Alert)) is maintained by softswitches. Softswitches can be downloaded and used on normal computer servers. Hence, the inbuilt computer processer manages some of the switching and the rest is managed by network switches. Unlike traditional network switches, softswitches are independent of hardware components. This reduces the risk of vendor lock-in. Softswitch APIs can function on any given hardware and they use computer servers to carry out the processes.

For more information visit

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...