Contact Center Industry News

TMCNet:  Ending the impasse (HL) [New Straits Time (Malaysia)]

[November 22, 2012]

Ending the impasse (HL) [New Straits Time (Malaysia)]

(New Straits Time (Malaysia) Via Acquire Media NewsEdge) PUTRAJAYA: The government is expected to announce next month the implementation date for the new minimum retirement age of 60 for private sector workers.

The breakthrough came after a meeting yesterday attended by the Human Resources Ministry, the Malaysian Trades Union Congress (MTUC) and the Malaysian Employers Federation (MEF).

MTUC and MEF officials described the talks as "fruitful", with the employers' grouping agreeing to back down on their proposal for a five-year grace period to implement the new minimum retirement age.

"The outcome of the meeting we had with the relevant parties was very positive and, hopefully, the decision concerning the minimum retirement age would be made next month," MTUC president Mohd Khalid Atan said.

MEF executive director Shamsuddin Bardan said they were pleased with the outcome of the meeting.

"The issues discussed at the meeting looked like it was something that employers could agree to. Hopefully, the decision will benefit all parties.

"One of the main contentions is to make the minimum retirement age optional. It will also enable the employers to better plan their manpower." Shamsuddin said employees should also be exempted from taxes once they reach 60 years of age.

"They have been paying taxes for so long. With the exemption, they would be able to enjoy the fruits of their labour towards the end of their working lives." He said some sectors, which required manual labour or certain skills, should not be bound by the new minimum retirement age.

"Certain sectors, like the plantation sector that requires strength for manual work, or the electronics sector where good eyesight and deftness is needed, might have more use for younger workers." On MEF's suggestion to be given a five-year grace period to implement the new minimum retirement age, he said it had agreed to reduce it to one year as a compromise.

On Nov 9, a ministry spokesman was reported to have said that the new retirement age for private sector would "definitely" not be implemented in January although the Mininum Retirement Age Act 2012 had been gazetted on Aug 16. This was to avoid burdening employers who also have to comply with the minimum wage scheme.

(c) 2012 ProQuest Information and Learning Company; All Rights Reserved.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...