Contact Center Industry News

TMCNet:  Skip Black Friday? Some hold out for convenience of Cyber Monday

[November 23, 2012]

Skip Black Friday? Some hold out for convenience of Cyber Monday

Nov 23, 2012 (The Star - McClatchy-Tribune Information Services via COMTEX) -- Many get a thrill out of Black Friday, snagging the latest deals at stores. Some shoppers don't mind the extensive lines in an effort to get a head start on holiday shopping.

John Bauman commented on The Star's Facebook page with one sentence: "Black Friday is great." Some Cleveland County residents agreed out of the 20-plus comments on The Star's website and Facebook page. Others didn't.

"I vowed after last year that I was not going shopping on Black Friday," said Kings Mountain's Diane Goins.

Commenter Jennifer Wilson said gifts should be given from the heart, and not because of a good deal. Others stated they avoid Black Friday, noting rude attitudes from fellow shoppers and, sometimes, chaos.

County residents can partake in a Black Friday-esque frenzy from the comfort of their home.

Tons of savings.

Two words.

One day.

Cyber Monday.

Here's what county residents need to know with the event just days away: What is Cyber Monday Cyber Monday offers the deals and savings of "Black Friday" from the comfort of a shopper's home. Many retailers, stores and brands slash prices and offer free shipping to eager consumers buying products off line. Avoiding staggering lines and rushes to must-have products has helped online shopping grow over the years. More than 122 million shoppers were expected to buy goods via the Internet, according to a National Retail Federation survey.

Most retailers will announce their Cyber Monday deals Sunday.

How does Cyber Monday work Shoppers can check retailers' and stores' websites throughout Monday. Buyers can grab hourly deals and receive email alerts from their favorite stores, or sign up at , a website that compiles and tracks deals for the online savings.

But shoppers won't have to be limited to their desktops or laptops Monday. Americans can snag deals from the palm of their hands. More than 7 million shoppers used their mobile devices during Cyber Monday, the NRF reported. Numbers continue to grow each year.

Who participates in Cyber Monday Hundreds of retailers. Online sites will mark down prices on thousands of items, from shoes, toys, clothes, electronics and home furnishings. Popular retailers such as Kmart, Sears and clothing brand Lands' End started promoting the Internet shopping event on their websites. JC Penney plans to start Kmart's sneak peeks show deals for more than 50 percent off on items and flat-screen televisions for less than $120, according to its website.

Online shopping sites followed suit. shoppers can bookmark the site's Cyber Monday page days in advance. A ticking clock is counting down the shopping frenzy on Overstock's website.

Reach reporter Alicia Banks at 704-669-3338, email at and follow on Twitter @TheStarAlicia.

CYBER MONDAY FACTS: --85 percent of online retailers will offer special promotions --Free shipping, with conditions, will be offered from about 44 percent of online retailers --The National Retail Federation estimates about 72 million people will shop for holiday gifts this year during office lunch break hour Source: The National Retail Federation ___ (c)2012 The Star (Shelby, N.C.) Visit The Star (Shelby, N.C.) at Distributed by MCT Information Services

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