Contact Center Industry News

TMCNet:  Microsoft Windows 8 off to slow start: report

[November 29, 2012]

Microsoft Windows 8 off to slow start: report

SAN FRANCISCO, Nov 29, 2012 (Xinhua via COMTEX) -- A report released on Thursday showed that Microsoft's Windows 8 gets to a slow start, as sales of devices running on Windows system have fallen 21 percent year-on-year during the initial four weeks after the debut of Windows 8.

Since Windows 8's launch on Oct. 26, sales of notebook computer running on Windows operating system fell 24 percent and desktop computer sales dropped 9 percent, compared to the same period last year, market research firm The NPD Group said in the report.

According to the report, consumer Windows personal computer (PC) and tablet computer market did not get the boost it needed from the launch of Windows 8 in the United States.

"After just four weeks on the market, it's still early to place blame on Windows 8 for the ongoing weakness in the PC market," said the report.

"We still have the holiday selling season ahead of us, but clearly Windows 8 did not prove to be the impetus for a sales turnaround some had hoped for," it noted.

Meanwhile, the report found that the Windows 8 tablet sales have been "almost non-existent, with unit sales representing less than 1 percent of all Windows 8 device sales to date." Microsoft announced on Tuesday that 40 million Windows 8 licenses have been sold one month after the new system was officially launched.

Analysts pointed out that the number include all sales, including those to original equipment manufacturers (OEMs) and other partners and it's possible that quite a few of the licenses haven't actually found their way to consumers yet.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...