Contact Center Industry News

TMCNet:  CUSTOMER WIN: mobily Extends Relationship with BMC Software to Create a Private Cloud; BMC Cloud Lifecycle Management and Consulting Services ensure a quick implementation

[November 30, 2012]

CUSTOMER WIN: mobily Extends Relationship with BMC Software to Create a Private Cloud; BMC Cloud Lifecycle Management and Consulting Services ensure a quick implementation

(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 30 November 2012 Release date- 29112012 - RIYADH - mobily, one of the two largest mobile telecommunications companies in Saudi Arabia, is a regional thought leader in the optimization of IT operations.

As such, it quickly saw the benefits of cloud computing and embarked on a major strategic initiative to fully implement cloud and automate its IT infrastructure.

After a thorough competitive review, mobily selected the BMC Cloud Lifecycle Management (CLM) solution from BMC Software (NASDAQ: BMC) because of its proven ability to deliver on key business requirements for the telecommunications leader. The company also engaged BMC Consulting Services to ensure a smooth and rapid implementation.

'As a longtime partner of BMC Software, we have been very impressed with the company's approach on Business Service Management and their best practices concerning the automation of our IT services,' said Medhat Amer, CIO at mobily.

Faisal Bakhashwain, mobily's data center planning manager, added, 'BMC Software's cloud solution is very straightforward, even for a first-time user. BMC is already producing real business savings in terms of user friendliness and the time needed to help our employees get onboard with the solution.' The Challenge mobily wanted to implement a private cloud that would automate service provisioning, provide an easy-to-use interface to encourage rapid take-up by end-users and ensure scalability for anticipated growth.

The Solution mobily implemented the BMC Cloud Lifecycle Management solution to meet these objectives. The company also engaged BMC Consulting Services, including its BMC Cloud Rapid Deployment and BMC Education Services offerings.

Benefits With BMC Cloud Lifecycle Management and supporting BMC Consulting Services, mobily: Reduced time for provisioning services from three to four weeks to 35 minutes Increased IT productivity by automating manual capacity management processes - such as provisioning - across both the physical and virtual data center environment Eliminated bottlenecks that delayed deployment of new applications Obtained quick, dashboard-driven access to data that enabled better planning for data center power and cooling requirements over time For more information on mobily's implementation and the BMC Cloud Lifecycle Management solution, please: Read the full mobily case study Watch the BMC Cloud Life Cycle Management Demo Access the BMC Cloud Computing Community Visit the On the Mark blog Follow @BMCSoftware and @BMCCloud on Twitter Become a fan of BMC on Facebook Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world-from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended September 30, 2012, BMC revenue was approximately $2.2 billion. Public Relations Contacts: Tara Hanney Phone: (713) 918-2745 Lisette Paras Phone: (415) 677-2771 [Editorial queries for this story should be sent to] ((Comments on this story may be sent to (c) 2012 Electronic News Publishing -

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...