Contact Center Industry News

TMCNet:  Evzdrop's Mobile App and Web Platform Now Allow Businesses to Communicate with Users in Real Time

[December 03, 2012]

Evzdrop's Mobile App and Web Platform Now Allow Businesses to Communicate with Users in Real Time

Chicago, IL, Dec 03, 2012 ( via COMTEX) -- Evzdrop, a Chicago-based tech startup that connects people to places in real time, released today version 1.1 of its iPhone app and Web platform. Among Evzdrop's key enhancements is the ability for businesses to become a part of the conversation and communicate with customers at their location and those nearby through uniquely identified 'green Drops.' The location-based app allows users to "eavesdrop" on places through people on site who post, or "Drop," about their experience. Location-verified users can Drop real-time reviews of up to 140 characters, with or without a photo, from stores, restaurants, bars, stadiums, hotels or other venues. When a user comments, their Drop falls onto the Evzdrop Radar, or map, as a pin and is highlighted in red for 10 minutes before changing to blue. With Evzdrop 1.1, businesses can now join the conversation as authorized users and create their own content that will be distinguished from customers' Drops by being highlighted in green.

"Many businesses continue to be frustrated by the traditional review site process, so giving them the ability to have a voice in the conversation in real time is invaluable," said David Rush, Evzdrop's co-founder and CEO.

For example, if an Evzdrop user visits a store and Drops that an item is out of stock, the business will be instantly alerted and can inform the Evzdrop community when it is restocked. "We wanted to give businesses a new way to access real-time sentiment to improve the overall customer experience," Rush said. Businesses can also take advantage of Evzdrop's business platform to deploy custom campaigns that intelligently target users through push notifications based on demographic, time of day, sentiment, location and other criteria.

"We're excited about the possibilities that working with Evzdrop presents," said Gina Veneziano, marketing and media manager at Berghoff Catering & Restaurant Group. "Being able to listen to our guests' feedback in real time makes us that much more in-tune with what they want and what we can do to ensure an awesome dining experience for everyone." Businesses can also issue green Drops to draw a customer's attention to a flash sale or time-based promotion. Users will see the Drop fall on the Radar in real time if they are within 10 miles of the business and receive a push notification if they are "Listening" to the place. "We are giving businesses more control over the parameters of well-timed promotions to drive in-store traffic and promote new services or products," Rush said.

Evzdrop is already working with several businesses across different verticals to deliver real-time custom campaigns and insights. These businesses include Chicago hotels such as Fairmont Chicago, Millennium Park, dana hotel and spa, ACME Hotel Company and InterContinental Chicago Magnificent Mile and well-known Chicago restaurants including The Berghoff Restaurant, Piccolo Sogno, aria restaurant and bar, and Koi. In addition, iconic Chicago attractions such as the Chicago Architecture Foundation and Blue Man Group are now on board in leveraging Evzdrop's platform and app to better engage their audience and customer base.

"Feedback from our customers is vital to ensure that we are providing the best possible service, as well as delicious food," said Sandy Chen, owner of Koi. "With Evzdrop, we're able to see trends and listen to what our customers are saying in real time. The ability to create flash specials and offers helps us reach both our loyal customers and local visitors." Businesses can unlock their analytics and set up customer campaigns on the Evzdrop website. The app is available for free in the iTunes App Store. An Android version of Evzdrop is currently in development. For more information about Evzdrop, visit or contact Evzdrop at info(at)evzdrop(dot)com.

About Evzdrop Evzdrop is a Chicago-based tech startup and location-based interest network that allows people stay connected to what's happening at places in real time. The free mobile app and Web platform allow users to "eavesdrop" to get an inside look at any place they're interested in through the people who are present and posting about what's going on at any given moment. Businesses can take advantage of Evzdrop's custom campaigns and analytics dashboard to impact in-store experience, engagement and overall customer satisfaction. Evzdrop has seen more than 6,500 downloads and Drops from more than 3,600 unique places around the world since its September launch. For more information, visit

Read the full story at

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...