Contact Center Industry News

TMCNet:  Matrix42 Adds Windows 8 Support and Includes Compliance and Self-Service With Workplace Management Solutions

[December 04, 2012]

Matrix42 Adds Windows 8 Support and Includes Compliance and Self-Service With Workplace Management Solutions

LEHI, UT, Dec 04, 2012 (MARKETWIRE via COMTEX) -- Matrix42 ( has released updates to its products for managing physical and virtual devices to add support for Windows 8 and now includes workplace compliance and self-service capabilities as part of the product purchase. This allows companies to provide an integrated and user-centric approach to IT workplace management that maximizes end-user productivity and reduces IT costs.

"With the continuing explosive growth in the amount of data and devices businesses need to manage, IT departments remain under extreme pressure to do more with less," said Herbert Uhl, Matrix42 CEO. "Matrix42 allows companies to automate management processes and more efficiently utilize their IT assets and software licenses to significantly reduce their costs. We also improve employee productivity with self-service access to data and services from anywhere and at any time while maintaining corporate security and workplace compliance." New features and functionality include: -- Full incorporation of self-service into virtual desktop management and endpoint management, which allows users to request and provision automated services. This removes common, repetitive IT tasks from the helpdesk and lets end users solve their IT challenges on demand to reduce service costs by up to 70 percent.

-- Workplace compliance included for managing assets, licenses and contracts. Companies can see where they are overpaying for licenses and where they are missing contracts, which ensures compliance and has been shown to save up to 30 percent on software license expenses.

-- Support for Windows 8 as well as Windows SQL Server 2012 and Mac OS 10.8 in Matrix42 Physical Workplace Management. It can be used to manage desktops running these operating systems and to automate an OS migration to any of them.

-- Ability to freely design the software library and set up enhanced task delegation options.

-- Tighter control over software rollouts with more precise definition of maintenance windows and exceptions to avoid interrupting work processes.

Follow Matrix42: Twitter: @Matrix42man Facebook: LinkedIn: Matrix42 blog: About Matrix42 Matrix42 is the leading supplier for Workplace Management solutions with seamless management of physical, virtual and mobile environments. It combines Client Lifecycle, Cloud, SaaS and Virtualization into a holistic solution enabling users to have transparent access to their data and services everywhere, from any virtual or physical device at any time. Founded in 1992, Matrix42, with headquarters near Salt Lake City and Frankfurt, Germany, has been established in the dynamic IT market for almost 20 years. More than 2.5 million clients are managed by Matrix42 software with more than 2,500 customers worldwide.

Media Contact: Rod Anderson Springboard5 for Matrix42 801-208-1100 Email Contact SOURCE: Matrix42 id=564BED39E1A79359

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...