Contact Center Industry News

TMCNet:  BRIEF: Bedford County asks for cellphone numbers to expand emergency alert system

[December 04, 2012]

BRIEF: Bedford County asks for cellphone numbers to expand emergency alert system

Dec 04, 2012 (The Roanoke Times - McClatchy-Tribune Information Services via COMTEX) -- In an effort to update its emergency notification system, Bedford County authorities today said they're expanding the program to include cellphones.

The move was initiated as the number of people using cellphones exclusively has increased. People can register their phone numbers with the county to receive alerts for forest fires, hazardous waste spills and car crashes, among other things.

Robin Sundquist, a grant writer at the Bedford County Sheriff's Office, said a Virginia Department of Emergency Management grant covered half the cost of the $19,000 expansion.

People with landline phones, even those with unlisted numbers, are already in the database, authorities said.

To register, visit the Bedford County Sheriff's Office website or call 586-4800, ext. 4015.

___ (c)2012 The Roanoke Times (Roanoke, Va.) Visit The Roanoke Times (Roanoke, Va.) at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...