Contact Center Industry News

TMCNet:  Paragon Software's Hard Disk Manager Saves Critical IT Resources at Boise State University

[December 05, 2012]

Paragon Software's Hard Disk Manager Saves Critical IT Resources at Boise State University

(Marketwire Via Acquire Media NewsEdge) IRVINE, CA -- (Marketwire) -- 12/05/12 -- Backup and disaster recovery software developer Paragon Software Group (PSG) announced that Boise State University's TRiO Educational Talent Search and TRiO Upward Bound Programs selected Paragon's Hard Disk Manager (HDM) to save time and resources to deploy and/or reimage desktop systems.

Boise State University's TRiO Educational Talent Search (ETS) and Upward Bound programs provide outreach and assistance to first-generation college bound and low-income students. The programs maintain ten to twelve off-site classrooms with three to five computers each, requiring regular reimaging.

After researching a software options, Corey Simpson, IT coordinator for Boise State University's ETS and Upward Bound program, scheduled a demonstration of Paragon's HDM.

"We needed to decrease the amount of time we were spending on reimaging machines," said Simpson. "One of the features I looked for in a solution was the ability to process multiple restores on the network -- Paragon was the only vendor offering the features I needed as well as disk partition and other disk management tools." Before purchasing a technician's license, the reimaging process took about three to four hours per machine -- essentially each machine required a new build. With HDM, the process now requires 30 to 40 minutes.

"HDM is a time saver that comes with useful tools for added flexibility," continued Simpson. "It also gives me the ability to backup a hard drive before reimaging, providing peace of mind that if it fails I can restore the drive to its original state." "Paragon HDM is a great alternative to Symantec Ghost or Backup Exec or Acronis True Image," explains Daniel Eickhoff, director of channel sales at Paragon. "In fact, 75 percent or our new customers are switching to Paragon from Symantec or Acronis. Customers choose Paragon because of our innovative technology, cost-effective licensing and outstanding US-based technical support." HDM is a complete solution for image-based backup and disaster recovery. An available Virtual Server add-on component enables technicians to back up virtual servers and leverage an existing virtual environment for instant server recovery.

Highlights Bare-metal restore to dissimilar hardware and instant server recovery to VM Incremental and differential backups Live server migrations (P2P, P2V, V2V, V2P) Wizards and easy scheduling for set-and-forget operations Scripting engine for advanced or unique backup requirements Customizable WinPE and DOS/Linux recovery media Advanced partitioning and automatic partition alignment Highly secure disk wiping algorithms (DoD certified) To download a case study or take a test drive of Paragon Software's HDM, visit

About Paragon Software GroupParagon Software Group is an innovative software developer focused on two dynamic growth markets. The company's comprehensive product line for the data storage market addresses the needs of data security, storage and management for PCs, servers and networks. A second portfolio of products focuses on mobile productivity applications for handheld devices. Founded in 1994, Paragon Software has offices in the USA, Germany, Japan, Poland, Russia and China delivering its solutions to consumers, small business and enterprise clients worldwide through a network of Value Added Resellers, distributors and OEMs as well as online through the company website. Paragon Software provides technology to a host of world class companies and partners including Cisco Systems, Dell, HP, Western Digital® Corp., ASUS, Seagate, LG Electronics, Logitech, Buffalo, Acer, EMC/Iomega, Siemens, Lenovo, Microsoft, Motorola, Nokia, and more. For more information please visit the company website at

Paragon Software is a trademark of Paragon Software Group. All other trademarks are the property of their respective owners.

Add to Digg Bookmark with Add to Newsvine Media Contact Deanne Hollis Paragon Software Group Phone: (951) 934-3919 Email Contact Source: Paragon Software Group

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...