Contact Center Industry News

TMCNet:  TOA Technologies' Susan McLaughlin receives top honors for cable industry leadership and community giving

[December 06, 2012]

TOA Technologies' Susan McLaughlin receives top honors for cable industry leadership and community giving

CLEVELAND, Dec. 6, 2012 /PRNewswire via COMTEX/ -- TOA Technologies, the leading global provider of field service management software solutions, is pleased to announce that Susan McLaughlin, vice president of strategic sales, has been named to CableFAX Magazine's Top Women in Cable Technology, 2012 list. The recipients of the Top Women in Cable Technology award are selected based on significant professional accomplishments, the individual's industry influence beyond her own organization and dedication to mentorship and advancement of other women. Last month, McLaughlin also accepted the Hero Award from Epworth Children & Family Services in St. Louis, Missouri, for her work with the non-profit to help strengthen families.

(Logo: ) McLaughlin has more than 20 years of experience working for technology startups and Fortune 500 companies within or directly serving the cable industry. In her current role, McLaughlin manages TOA's partnerships with leading North American cable providers, advocating for more efficient mobile workforce management - working with operators to improve field operations, reduce costs and deliver a superior customer experience.

"It is simultaneously inspiring and humbling to be honored by my respected peers in such different, but equally critical, areas of work," said McLaughlin. "I am a great believer that women in cable and cable technology have the talent and inspiration required to lead change and innovation within this industry. Additionally, I am a passionate advocate for women and children who need support finding their voice, as well as for all professional women who dedicate time and energy to causes close to their own hearts." Epworth Children & Family Services has a 145-year history helping thousands of abused women and children overcome severe emotional and behavioral challenges. Its holistic treatment approach helps youth focus on solutions, build on inherent strengths and communicate more effectively. The Epworth Hero Award is a special honor recognizing McLaughlin, a board member and tireless supporter for 18 years, for her unwavering efforts to raise funds for programs that prevent child abuse.

"Susan's leadership in establishing and maintaining relationships in cable has been central to TOA Technologies' long and successful history in the industry. It is only fitting that she has been recognized for her leading role in bringing advanced technology to help our many customers both improve their operations and enhance the customer experience," said Yuval Brisker, co-founder and CEO of TOA Technologies.

"It's clear that Susan's commitment to service goes beyond her professional life, and we are proud of her generosity in support of Epworth, and the women and children the organization impacts daily." The CableFAX Most Powerful Women in Cable were honored yesterday at the Grand Hyatt in New York City. McLaughlin accepted the Epworth Hero Award at the organization's auction and gala November 10.

For more information about TOA Technologies and its proven solutions and leadership in the cable and telecommunications industries, visit

About TOA Technologies TOA Technologies is the leading provider of field service and mobile workforce management applications. ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry's only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA's solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.

Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, 2012, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.

Media contactKayleigh Available Topic Expert(s): For information on the listed expert(s), click appropriate link.

Susan McLaughlin | Yuval Brisker | SOURCE TOA Technologies

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...