Contact Center Industry News

TMCNet:  Cable & Wireless Communications extends investment in C3 platform with Network Conferencing solution

[December 12, 2012]

Cable & Wireless Communications extends investment in C3 platform with Network Conferencing solution

Dec 12, 2012 (M2 PRESSWIRE via COMTEX) -- - Cable & Wireless Communications, one of the world's leading telecommunications companies, has added C3's Network Conferencing platform to its existing C3 messaging platform - The company now offers 'brandable' conferencing solutions to its customers across the Channel Islands and the Isle of Man Cambridge, UK -- Cable & Wireless Communications, one of the world's leading international communication companies, has added C3's Network Conferencing application to its existing C3 Network Messaging system.

C3's Network Conferencing platform will allow Cable & Wireless Communications to provide fully featured conferencing facilities to its customers across the Channel Islands and the Isle of Man. The conference solution supports multiple branded operators and can be partitioned to support concurrent operators.

"C3's Network Conferencing allows us to provide an enriched conferencing service to our customers, whilst leveraging our existing C3 platform and our initial investment," says Andy Bridson, Chief Commercial Officer, Cable & Wireless Communications Channel Islands and Isle of Man.

"We have been very impressed with the C3 platform, as well as the ongoing technical support from the team who are incredibly responsive to our requirements." With no subscription or data storage charges and secure localised call recording, C3's Network Conferencing solution supports an unlimited number of conferences and is easily managed through an intuitive web interface that supports multiple levels of access. The platform supports pre-booked, recurrent and on-demand conferences, which can be recorded for later review.

C3's carrier-grade Network Messaging platform is capable of processing hundreds of messaging applications simultaneously, whilst streamlining the administration function by automatically configuring mailboxes on a first use basis. This advanced functionality provides much greater flexibility for Cable & Wireless Communications, whilst greatly improving the ROI compared with its previous messaging platform providers.

The company has seen significant revenue increases since moving to C3's Network Messaging platform, with enhanced personalisation features encouraging better usage of voicemail services and more terminations. The company has also made savings from condensing applications, such as IVR messaging and engineering support, onto a single platform.

If you require any further information please email Katie Matthews About C3 C3 is one of Europe's leading suppliers of telecommunication platforms for Interactive Voice Response (IVR), Messaging, Call Conferencing and Customised Call Handling Solutions including Tier1 PCI Compliance. For over 20 years, C3 has installed telecommunication technology in more than 26 countries with clients including BT, Cable & Wireless, Vodafone, Oxygen8 and 4D Interactive. The company recently received a 94% customer satisfaction rating from research company BenchmarQ.

C3 The Jeffrey's Building St John's Innovation Centre Cowley Road Cambridge CB4 0DS T: 01223 427 700 About Cable & Wireless Communications Cable & Wireless Communications is a global company managed through four operating business units - the Caribbean, Panama, Macau and Monaco & Islands. As of 31 March 2011, Cable & Wireless Communications, through its subsidiaries and joint ventures, provided services to approximately 10.7 million mobile, 1.6 million fixed line customers and 630,000 broadband customers.

Cable & Wireless Communications Plc 26 Red Lion Square London WC1R 4HQ T: 020 7315 4000 ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to

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