Contact Center Industry News

TMCNet:  Bounce Energy Hits 100,000 Likes on Facebook

[December 13, 2012]

Bounce Energy Hits 100,000 Likes on Facebook

Houston, Texas, Dec 13, 2012 ( via COMTEX) -- On November 27th, Bounce Energy claimed the title of "Most Liked Electricity Company in the Nation" when it hit 100,000 Likes on Facebook.

"As a company, we made it a priority to reach out and interact with our clients," said Houstonian and Bounce Energy CEO Robbie Wright. "We knew early on that social media was a valuable way to communicate with potential and existing customers. Becoming the first energy company to hit 100,000 Likes shows that residents are interested in learning about their energy options, and, we think, it shows that social media offers a viable, revolutionary avenue for building a customer base." Bounce Energy has become a disruptive force in the traditional world of electricity providers by taking advantage of under served markets, new technologies and customer interactions that other energy providers neglected. Bounce's founders determined that social platforms like Facebook, Twitter, YouTube and blogs provided multiple touch points for potential and existing customers and direct, public and transparent communications between satisfied customers.

But an emphasis on social media isn't the only fresh idea Bounce Energy is bringing to Texas's deregulated energy market. It also offers rewards programs, such as Bounce Energy Rewards and Bounce Energy's Peak Rewards. Bounce Energy Rewards program allows customers to earn movie tickets, gift cards, bill credits and free energy for making consecutive on-time bill payments, and the "Refer-a-Friend" program rewards customers for spreading the word about Bounce's exceptional offerings. Bounce Energy's Peak Rewards provides incentives to residential participants who opt-in to lowering their energy usage during the peak hours of 3 to 7 PM on high demand days. This program is the only demand response program of it's kind for residential users.

Bounce Energy still maintains a focus on the old-school hallmarks of commitment to relational business and reliable service.

Founded in Houston by seven e-commerce veterans, the company both directly and indirectly employs more than 80 Houstonians, including some who work in the local call center offering live chat help with an actual in-house employee. The company is able to streamline all of these operations in-house because it has developed and built all of its own technology, including a proprietary billing system.

As part of its commitment to the community, Bounce has generously donated to many local and national charities over the past four years, including American Heart Association, AIDS Foundation Houston, Red Cross for Japan and Storms, Texas Children's Hospital, Support Our Troops Texas, Berry Children, Susan G Komen, The Rose, Houston Food Bank, Make-A-Wish Foundation, Big Brothers & Big Sisters, March of Dimes, Movember, Philabundance and the Greater Pittsburgh Food Bank.

"We're a regional company, part of the community," said Wright. "By providing energy at affordable rates, with great customer service and open channels of communication, and by supporting the community through local and national charities, we're working to strengthen the community." And that's something a lot of residents Like.

About Bounce Energy Bounce Energy is a privately-owned and full-service retailer of electricity in Texas and Pennsylvania. As the most "liked" electricity company on Facebook, Bounce Energy is one of the fastest growing Texas electricity companies. Bounce Energy has done so with focus on online and digital marketing, including social media, and by developing its own technology infrastructure and applications. Through social media, Bounce Energy offers escalated customer service, unique promotions, contests and discounts, and e-commerce opportunities. Visit Bounce Energy on Facebook at

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