Contact Center Industry News

TMCNet:  Intelecom appoints new UK Managing Director

[December 13, 2012]

Intelecom appoints new UK Managing Director

Dec 13, 2012 (M2 PRESSWIRE via COMTEX) -- Intelecom Group AS, a leading provider of hosted contact management technology, has announced the appointment of Klaas van der Leest as UK Managing Director. Effective immediately, Van der Leest will be responsible for expanding the company in the important UK market with a focus on driving new business opportunities for cloud-based contact centres in mid-sized organisations.

Since 2006 and the early days of cloud computing Van der Leest has developed particular expertise in the cloud, telecommunications and IT Services market. He served as a key contributor at hosting and cloud company, Attenda Ltd that saw profits rise extensively from 2006 to 2008 and more recently at Global Crossing where his role also included the development of the data centre and hosting business.

Commenting on Klaas van der Leest's appointment, Torkel Engeness, Chief Executive Officer at Intelecom Group AS, said, "We are delighted to welcome an exceptionally high calibre professional like Klaas to our management team. With his strong track record in building organisations that deliver tangible results, I am confident he will support our ambitious growth plans. At the same time, he will be instrumental in putting Intelecom on the map, helping us to tap into the underserved UK market for mid-sized organisations hungry for the latest cloud and software as a service (SaaS) technology solutions." Van der Leest has spent 20 years in the telecommunications, IT and services industry in a variety of roles across Europe, Middle East, Asia Pacific and North America. He has held senior sales, marketing, business development and general management positions at leading worldwide companies including Global Crossing, Logica plc and Nortel Networks. At Logica plc, Van der Leest progressed rapidly, securing several promotions, including the development of their global customer relationship management (CRM) proposition.

Klaas van der Leest concluded, "I look forward to this opportunity to give Intelecom the recognition it deserves. As an established, well respected provider of cloud-based contact centres with extensive multi-channel functionality Intelecom is ideally positioned to maximize on the increasing demand for flexible and proven SaaS based solutions in UK contact centres." About Intelecom Intelecom is a leading provider of contact centre technology. With over 14 years' experience, Intelecom was one of the first developers of cloud based contact centre solutions. Highly flexible and scalable Intelecom's technology can be adapted to accommodate one to several thousand concurrent agents or callers to any telephone, any location and integrates to multiple applications seamlessly.

Intelecom's objective is to help our customers achieve greater operation efficiencies through their contact centre processes. To this end we design cost effective services which deliver strategic objectives and increase customer satisfaction. Intelecom is an organisation focused on innovation, with 70% of our employees working in a technical capacity we continue to develop market leading functionality which meets customer requirements today, tomorrow and beyond.

Today Intelecom delivers contact centre services to over 2000 businesses, total revenue exceeds GBP 50 million with strong profitability.

For more information please visit or contact: Georgette James Intelecom UK Ltd T: +44 (0) 845 080 3070 E: Press contacts: Mary Phillips/Andreina West, PR Artistry Limited T: +44 (0)1491 639500 E: ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to

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