Contact Center Industry News

TMCNet:  Dotcom-Monitor Announces UserView Monitoring(TM) with Video Capture: A User's View Video of Web Application Errors, Diagnostics, and Performance

[December 14, 2012]

Dotcom-Monitor Announces UserView Monitoring(TM) with Video Capture: A User's View Video of Web Application Errors, Diagnostics, and Performance

Minneapolis, Minnesota, Dec 14, 2012 ( via COMTEX) -- Stop guessing about what your users experience when you have web application downtime. Dotcom-Monitor, announces an industry-first with the launch of UserView Monitoring(TM) Video Capture (UserView Video) , a browser-based monitoring service that records a video of a web application transaction, measures performance, captures errors, and provides diagnostics all on the same screen.

"When web applications have errors UserView Video captures a user's view video of the error - as it is occurring - that is paired with an interactive waterfall chart displaying details of the web pages' code performance. It's the fastest way available to diagnose web application errors minimizing downtime. You don't have to guess about what to fix, or what website users are experiencing. The web operations team can simultaneously see the network data and a video of the user's experience, so finding the problem that users experience is faster." noted Vadim Mazo, CTO.

Simplifying Proactive Web Application Monitoring UserView Video simplifies the set-up of monitoring processes with a browser-driven macro recorder, called EveryStep Recorder, which records web application scripts. Also, a series of automated diagnostic tools, including the video capture, significantly speed up web application error root cause analysis. Moreover, web application monitoring identifies troubling trends - before they become problems - so web operations can make proactive adjustments and avoid downtime.

Easy To Setup & Use Directed by a user's browser, EveryStep records browser actions as it steps through a web application (such as a login process). "It's easy to setup and use, but very powerful," said Mazo. "EveryStep automates the script setup, then users simply select alerting, reporting, and location preferences," noted Mazo.

Web application administrators can monitor the most complex web applications in minutes, including those with dynamic content, such as: Silverlight, Flash, Flex, Ajax, and other rich media.

Web Performance - Instant Alerts & Notifications The monitoring service can detect a multitude of web application functionality and performance errors caused by network, server, and page issues. When an error is detected, UserView sends alerts via phone, text, e-mail, SMS and more. Alerts are customizable by location, time of day, escalation processes, group notifications, and alert type. There is a robust false-alert verification process that can be set to various levels of sensitivity. During an error UserView launches automated diagnostics to pinpoint the root cause, including: a network trace-route, a snapshot of the webpage and its code, and a video movie of a browser moving through the web application as the error is happening.

Web Application Performance - Video + Data, Charts, and Graphs UserView Video connects to a web application as fast as every 1-minute from worldwide locations using a web browser that collects detailed analytics of the web application and page performance. Reporting includes built-in Service Level Agreement (SLA) reports, live dashboards, .pdf's, XML, Excel, text, video records, and live interactive drill down charts and graphs.

For more information: Contact Brad Canham, VP at Dotcom-Monitor, 1-888-479-0741 ext.1, or email at sales(at)dotcom-monitor(dot)com. Twitter @Dotcom_Monitor and see the video for UserView Video here.

Dotcom-Monitor An industry leader since 1998, Dotcom-Monitor remains the #1 choice of over 25,000 IT monitoring experts for worldwide external monitoring. Dotcom-Monitor culture of quality and innovation ensure organizations constantly improve using monitoring that reduces their downtime and optimizes their internet performance and user experiences.

Dotcom-Monitor active, external-based solution provides Monitoring, Reporting, Notification, Escalation and Analysis in the combination best suited to your needs. To learn more about web application, user experience, website monitoring, network monitoring, and server monitoring services, as well as web load stress testing services go to ### Read the full story at

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