Contact Center Industry News

TMCNet:  Expect Labs Employs Nuance Voice Technology in Anticipatory Computing Engine

[December 17, 2012]

Expect Labs Employs Nuance Voice Technology in Anticipatory Computing Engine

Dec 17, 2012 (Close-Up Media via COMTEX) -- Expect Labs, a San Francisco-based startup focused on developing a technology platform to reinvent how we have conversations, announced plans to integrate Nuance Communications' voice technology to expand the voice recognition capabilities of their Anticipatory Computing Engine.

According to a release, the Expect Labs Anticipatory Computing Engine is a technology platform designed to analyze and understand conversations in real-time and proactively find related information. It is the underlying platform that powers MindMeld, the intelligent voice and video calling app for the iPad. Leveraging the Dragon Mobile SDK as part of Nuance's NDEV mobile developer program, Expect Labs will be able to extend the voice capabilities of MindMeld across a variety of mobile device platforms.

After two years of development, Expect Labs said it emerged from stealth mode in September and was selected from among hundreds of companies as a finalist in TechCrunch Disrupt's Startup Battlefield. Since then, Expect Labs has announced the backing of Silicon Valley investors including Google Ventures and Greylock Partners.

Expect Labs added that it is developing a new type of computing platform to analyze and model the various streams of data that are generated by the computing devices. By continuously analyzing signals such as location, voice, and online activity, the Expect Labs platform creates a real-time context model, which can be used to anticipate and filter any information that a user may need. As an initial demonstration of the capabilities of this platform, Expect Labs has built MindMeld, which is a mobile voice and video calling app that can understand conversations in real-time.

"We launched NDEV Mobile Platform to inspire mobile developers like Expect Labs to create breakthrough applications with our industry-leading speech recognition platform. MindMeld is a great example of the types of innovative applications that we're seeing across the NDEV program," said Matt Revis, Vice President and General Manager, Dragon Devices, Nuance Mobile.

"The Nuance platform is the gold standard for voice recognition technology," said Timothy Tuttle, CEO of Expect Labs. "We look forward to partnering with them to pioneer this new class of anticipatory computing applications." More information and complete product details: ((Comments on this story may be sent to

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...