Contact Center Industry News

TMCNet:  Capgemini Chosen to Provide IT Services for Global Automotive Supplier Varroc Lighting Systems

[December 17, 2012]

Capgemini Chosen to Provide IT Services for Global Automotive Supplier Varroc Lighting Systems

(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 17 December 2012 Release date- 14122012 - Paris, New York - Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, today announced a $27 million deal to serve as the global strategic partner for all IT services for U.S.-headquartered Varroc Lighting Systems, the former Visteon division and current manufacturer of global automotive exterior lighting products.

Capgemini will implement and host a new SAP environment until the end of Q2 2013. Capgemini will also provide ongoing Application Management Services (AMS), hosting, help desk support and the resale of SAP licenses and maintenance to support the company's global footprint.

Varroc Lighting Systems has selected Capgemini to drive new services in support of the company's growing global operations based upon their industry experience, including Capgemini's Center of Manufacturing Excellence (CHROME) SAP offering. The Varroc Group has successfully utilized SAP in its India operations for many years, and now Varroc Lighting Systems will expand and leverage this technology platform.

'Building upon the success of Capgemini's partnership with other automotive manufacturing companies as a trusted application services provider, we are excited to expand our relationship as we continue to invest in technologies and diversify our global operations,' said Jeff Stevenson, president, Varroc Lighting Systems. 'Capgemini's distinct experience and proven ability to bring a new IT environment online quickly will help us achieve our goals as we expand our lighting business.' 'Global enterprises today require speed and agility from their partners to quickly monetize their investments,' said Lanny Cohen, chief executive officer, Capgemini US LLC. 'By leveraging our market leading global SAP capabilities, along with our experience in automotive manufacturing, we can accelerate the delivery of a quality platform that will help Varroc meets their critical growth objectives.' Capgemini's Automotive practice serves 14 of the world's 15 largest vehicle manufacturers and 13 of the 17 largest automotive suppliers. More than 3,000 automotive specialists generate value for companies through global delivery capabilities and industry-specific service offerings such as Integrated Lead Management, B2C Web Strategy, Service and Parts Management, Supplier Transformation, Optimization of Dealer-Focused Operations, Electric Vehicles and E-Mobility Services, Application Outsourcing for Automotive OEMs and Global Emerging-Market Sourcing. For more information:

About Capgemini With more than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion (approximately $13.5 billion USD). Together with its clients, Capgemini creates and delivers business and technology solutions that fit needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience, and draws on Rightshore, its worldwide delivery model.

Learn more about us at

[Editorial queries for this story should be sent to] ((Comments on this story may be sent to (c) 2012 Electronic News Publishing -

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...