Contact Center Industry News

TMCNet:  Air Freight Market in the US 2012-2016: Air Freight Market in the US to Reach US$41.99 Billion By 2016

[December 17, 2012]

Air Freight Market in the US 2012-2016: Air Freight Market in the US to Reach US$41.99 Billion By 2016

Dec 17, 2012 (M2 PRESSWIRE via COMTEX) -- Research and Markets ( has announced the addition of the "Air Freight Market in the US 2012-2016" report to their offering.

One of the key factors contributing to this market growth is the economic growth in the US. The Air Freight market in the US has also been witnessing growing e-commerce activities. However, the seasonality of business poses the biggest challenge in the Air Freight market in the US.

The key vendors dominating this market space are AMR Corp., FedEx Corp., and United Parcel Service Inc.

The other vendors mentioned in the report are Bax Global Inc., and United States Postal Services Express Mail.

Commenting on the report, an analyst from TechNavio's Automotive team said: ''Increase in online purchases offers huge growth potential for the Air Freight market in the US. With busier lifestyles and increasing internet penetration, the Retail sector is undergoing a favorable change. Online retailing offers a variety of benefits to customers, such as an easy and convenient way of choosing products online, placing orders through credit cards, and avoiding tiring visits to stores. The Online Retail sector in the US has become one of the fastest growing retail formats. Further, the Online Retail sector in the US is expected to witness double-digit growth during the period 2012-2016. Encouraged by this trend, retailers are set to target the internet savvy customers and offer products through their direct online sales terminals.'' According to the report, the Air Freight market in the US is largely dependent on macroeconomic factors which influence the movement of goods within a country and internationally. These economic factors include consumer and business sentiments, the level of household income, consumer propensity to spend, the level of consumption expenditure, and the level of manufacturing and wholesaling activities in the US. During prosperity, income tends to rise, increasing consumer propensity to spend. This increases the demand for all types of goods and services, resulting in higher consumption and increased transportation of freight.

Further, the report reveals that one of the main challenges that air freight vendors in the US face is the seasonality of business.

For more information visit CONTACT: Research and Markets, Laura Wood, Senior Manager. Fax from USA: 646-607-1907 Fax from rest of the world: +353-1-481-1716 Sector: Transport and Shipping ( cat_id=21&campaign_id=tjkdz9) ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...