Contact Center Industry News

TMCNet:  New CA Press Book

[December 18, 2012]

New CA Press Book "The Innovative CIO" Delivers Practical Tips for CIOs

ISLANDIA, N.Y., Dec 18, 2012 ( via COMTEX) -- CA Technologies today announced the availability of "The Innovative CIO: How IT Leaders Can Drive Business Transformation," the latest book published by CA Press.

This pragmatic guide is designed to help Chief Information Officers (CIOs) become the leaders of innovation in their organizations and to meet innovation challenges head on. It provides valuable tips for identifying innovation sources and fostering an innovative spirit within the organization, as well as practical tools for evaluating, tracking and selling the value of innovation to the business.

Co-authors Andi Mann, George Watt, and Peter Matthews quantify the benefits and risks of IT innovation, survey opportunities for innovation from existing and emerging technologies, and identify the organizational structures and processes that have proven to deliver ongoing innovation.

"Today's CIOs understand the need to innovate quickly to help create new business opportunities, to find faster, easier and cheaper ways of completing tasks, and ultimately, to unlock their company's full potential in order to remain competitive," said co-author Andi Mann, Vice President, Strategic Solutions, CA Technologies. "This book targets IT and non-IT business leaders and others seeking to advance their careers. With valuable strategies that help to avoid common innovation pitfalls, readers can understand where to find innovation, and how to recognize, foster and capture it when it occurs." "The Innovative CIO" also includes case studies to help readers: Take advantage of IT and business innovation opportunities created by new and emerging technologies; Shift IT innovation from an afterthought to prime mover in strategic business planning; and Inject IT into the dynamic core of an organization's culture, training, structure, practice and policy.

"This book provides real guidance and practical advice for CIOs who seek to lead innovation using the IT in their organizations," said Professor Joe Peppard, Cranfield School of Management, UK, who provided the Foreword for the book. "The Innovative CIO shows how IT can help drive value from innovation, and how to innovate mindfully with IT through insightful examples and case studies. There are numerous takeaways that won't leave readers disappointed." In addition, CA Technologies recently unveiled a new podcast series, "Talking Innovation," featuring interviews with experts on a range of topics related to innovation. Book author Andi Mann was recently interviewed for the series.

"The Innovative CIO" is available on Amazon and Apress. For more information about CA Press books and materials visit:

About the Authors Andi Mann is vice president of Strategic Solutions at CA Technologies. With over 20 years' experience across four continents, Andi has deep expertise of enterprise software on cloud, mainframe, midrange, server and desktop systems. Andi has worked within IT departments for governments and corporations, from small businesses to global multi-nationals; with several large enterprise software vendors; and as a leading industry analyst advising enterprises, governments, and IT vendors - from startups to the worlds' largest companies. He has been widely published including in the New York Times, USA Today, CIO, ComputerWorld, InformationWeek, TechTarget, and more.

George Watt is VP of Corporate Strategy for the Cloud Computing organization at CA Technologies. For more than 25 years, George has been helping customers simplify and automate their complex IT infrastructures. Prior to his current role, George founded CA Technologies Engineering Services team, which is responsible for protecting the company's intellectual property, managing the consolidated source code repository, and providing automation and development tools. In this role George led the development of CA Technologies own private cloud and enjoys sharing his lessons learned with customers who are now venturing on a similar journey.

Peter Matthews is a Research Staff Member in CA Labs the research arm of CA Technologies. After training as a teacher he retrained to make the transition into computer software and after over 30 years in IT, Peter has worked with software on systems ranging from Mainframe to Smart phones. During his time at CA he has worked with databases, infrastructure management and neural networks with customers from major banks and industrials to soccer clubs and start-ups. Peter's current research areas are: service oriented architecture in particular Cloud Services, social networking and IT value management.

About CA Technologies CA Technologies provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at

About Apress With more than 1,500 books in print and e-formats, Apress is the authoritative source for IT professionals, software developers, and business leaders all over the world. Apress provides high-quality, no-fluff content that helps serious technology professionals build a comprehensive pathway to career success. Since 2007, Apress has been part of Springer Science+Business Media, one of the world's leading scientific, technical, and medical publishing houses, enabling global distribution of Apress publications. For more information, please visit

Legal Notices Copyright © 2012 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

Read the full story at

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...