Contact Center Industry News

TMCNet:  StreamWIDE's My Social Line, the Technical Solution Behind Bouygues Telecom's B.duo Virtual Numbers Service

[December 19, 2012]

StreamWIDE's My Social Line, the Technical Solution Behind Bouygues Telecom's B.duo Virtual Numbers Service

PARIS, December 19, 2012 /PRNewswire via COMTEX/ -- StreamWIDE (FR0010528059 - ALSTW), the specialist in next generation value-added telephony solutions for telecom operators provides its solution "My Social Line" to Bouygues Telecom, a French global operator of Mobile, Fixed, TV and Internet communications for the launch of its service "B. duo beta". This advanced offering provides end-users with a second mobile number, all from one single SIM Card.

Bouygues Telecom customers now testing the B.duo beta service can place and receive calls and SMS directly on their second line, through their current device, without the need to subscribe to a second package. Users can customize their added virtual line to receive calls only during determined time slots; communications received outside of the designated time slots are sent directly to voicemail. The service's functionalities are also available through Facebook® and a mobile application for Android™ smartphones.

Applauded by French media for its originality, the service is a perfect solution for one-shot use cases (for example, selling a car), or permanent ones (managing one's personal/professional life). The service relies on StreamWIDE's "My Social Line" solution, embedding core network components for routing and virtual numbers management, as well as a Facebook and a mobile application, both designed as white-label.

"Less than nine months were necessary to move from a marketing concept to a live and functional service, a performance in the world of mobile telephony that we owe to an excellent collaboration between teams," commented a Bouygues Telecom officer.

"Bouygues Telecom's B.duo service gives a perfect illustration of StreamWIDE positioning: supply solutions to mobile operators enabling them to build upon their core assets while leveraging Over-The-Top resources to innovate and add value to their telephony offerings," declared Pierre-Claude Grall, VP Sales French Operations for StreamWIDE.

Facebook is a registered trademark of Facebook Inc. Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions. iOS is a trademark of Apple Inc., registered in the U.S. and other countries.

For more information, visit or visit our Facebook, Twitter and LinkedIn pages.

Contacts StreamWIDE Régis Rain Director, Marketing & Communication Tel.: +33-(0)1-70-08-51-00 SOURCE StreamWIDE

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...