Contact Center Industry News

TMCNet:  Business Traveler Readers Name AT&T the Best Provider for Mobile Phone and Data Coverage Worldwide; AT&T Claims Top Spot among All U.S. Wireless Providers

[December 19, 2012]

Business Traveler Readers Name AT&T the Best Provider for Mobile Phone and Data Coverage Worldwide; AT&T Claims Top Spot among All U.S. Wireless Providers

(M2 PressWIRE Via Acquire Media NewsEdge) Dallas , Texas -- AT&T * announced today that it was selected as the "Best Mobile Phone/Data Provider" in the 2012 Best in Business Travel Awards, conducted by Business Traveler (BT) magazine. The annual survey gives readers the chance to voice their opinions in support of companies that have made their business travel even easier and more efficient.

Past BT surveys featured separate voting categories for mobile phone coverage and data coverage, with AT&T being selected as having the "Best Mobile Phone Coverage in the World" for four consecutive years**. This year, however, BT consolidated the two categories; the result--readers selected AT&T as delivering the best all-around wireless experience.

"We are thrilled that Business Traveler readers recognize our commitment to deliver a best-in-class mobile experience to our customers," said Bill Hague, executive vice president, International, AT&T Mobility and Consumer Markets. "With our leading global voice and data footprint along with our wide selection of world phones and affordable international calling, messaging and data packages, we are making it easy for our customers to travel the globe with confidence knowing they can stay connected to what matters most." AT&T delivers the following benefits to global travelers: Broad international voice and data coverage. AT&T offers the broadest international voice and data coverage of any U.S. carrier, with voice coverage in more than 225 countries and data coverage in more than 210 countries. We also offer ultra-fast 3G network services in more than 175 countries.

Voice and data coverage on more than 250 major cruise ships, including Carnival, Royal Caribbean, Norwegian, Disney and Celebrity Cruise Lines. For a complete list, visit .

Extensive portfolio of world devices. AT&T offers an extensive selection of quad-band world devices--those that work on 850/900/1800/1900 MHz frequencies. For use in Japan and S. Korea, AT&T customers also enjoy a great selection of devices that operate on 2100 MHz.

Easy to use. AT&T's network uses GSM technology--the worldwide standard for wireless, which makes it more convenient to stay in touch with family, friends and business colleagues while abroad -- all on the same device and wireless number used at home.

True smartphone multi-tasking. AT&T customers can use both voice and data at the same time on their device -- both in the United States and internationally.

International packages that deliver more choice and value. AT&T offers several international discount packages for voice, data and messaging. Just last month, AT&T announced new packages that offer customers significant cost savings when making or receiving calls while abroad. AT&T also recently introduced an AT&T Wi-Fi International app , which lets customers who subscribe to a qualifying Data Global Add-On package access up to 1GB of Wi-Fi each month at select AT&T International Wi-Fi hotspots .

For more information on AT&T international services as well as travel tips, visit .

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

**Business Traveler Awards History: 2012 - Best Global Phone / Data provider (AT&T) 2011 -- Best Mobile Phone Coverage in the World (AT&T) 2010 -- Best Mobile Phone Coverage in the World (AT&T) 2009 - Best Mobile Phone Coverage in the World (AT&T) 2008 -- Best Mobile Phone Coverage in the World (AT&T) 2007 -- Best Wireless Service Provider in the World (AT&T) 2005 -- Best Mobile Phone Service Provider in the World (Cingular) 2004 -- No Category to be awarded 2003 - Best International Cellular Service (AT&T) 2002 -- Best International Cell Phone Service (AT&T) About AT&T AT&T Inc. (NYSE:T) is a premier communications holding company and one of the most honored companies in the world . Its subsidiaries and affiliates -- AT&T operating companies -- are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation's largest 4G network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse and AT&T DIRECTV brands. The company's suite of IP-based business communications services is one of the most advanced in the world.

Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at . This AT&T news release and other announcements are available at and as part of an RSS feed at . Or follow our news on Twitter at @ATT .

2012 AT&T Intellectual Property. All rights reserved. 4G not available everywhere. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to


[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...