Contact Center Industry News

TMCNet:  Frank Cable SCPOA Donates Gifts to Big Brothers, Big Sisters

[December 21, 2012]

Frank Cable SCPOA Donates Gifts to Big Brothers, Big Sisters

Dec 21, 2012 (DEFENSE DEPARTMENT DOCUMENTS AND PUBLICATIONS/ContentWorks via COMTEX) -- Story Number: NNS121221-08 Release Date: 12/21/2012 By Mass Communication Specialist 2nd Class Corey Hensley, Frank Cable Public Affairs DEDEDO, Guam (NNS) -- Sailors assigned to submarine tender USS Frank Cable (AS 40) brought a little holiday cheer to the children participating in the Big Brothers, Big Sisters program, Dec. 19.

The event was a collaboration between Sailors assigned to Frank Cable's Second Class Petty Officers Association, a women's welfare league, Soroptimist International Guam, and organized by Vanessa Estella, an executive director of the Big Brothers, Big Sisters.

"Frank Cable approached us a couple of months ago about wanting to do some kind of community service and wanting to spread some holiday cheer by giving some presents out, and I thought that would be a really good idea," said Estella.

According to Estella, the neighborhood where these children live is one of the most impoverished places on Guam, stating that some homes do not even have running water or electricity. She said even most locals do not know about this place, and that it was important to raise awareness.

"Having Frank Cable come out and get a different perspective of what island life is like, and let the kids know that they are not forgotten is very important, especially this time of the year." The event kicked off with women from Soroptimist bringing in food for the kids, such as fruits, vegetables, meats and cake for dessert. Shortly after dinner, Sailors arrived with gift bags purchased with money from SCPOA fundraising events and care packages donated by USO Guam. Items in the gift bags included school supplies, sports equipment and toys, all of which the Sailors hoped would encourage the kids to stay in school and allow for constructive ways to spend their free time.

"It's always good to give back to the community," said Logistics Specialist 2nd Class Luigi Cuzzi, SCPOA vice president. "I wasn't this privileged my whole life. So now that I have something to give, I'd like to give back to those who don't." Cuzzi, himself, was in Big Brothers, Big Sisters and said that it is wonderful program designed to help kids who may need guidance and strong mentors to follow.

"There are a lot of kids who sometimes don't have a role model in their family, and it's a great opportunity for you to make a positive influence on him or her," said Cuzzi.

Frank Cable's primary mission is to conduct maintenance and support for submarines and surface vessels deployed in the U.S. 7th Fleet Area of Responsibility.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...