Contact Center Industry News

TMCNet:  Today in History

[January 01, 2013]

Today in History

(Associated Press Via Acquire Media NewsEdge) Today is Tuesday, Jan. 1, the first day of 2013. There are 364 days left in the year.

Today's Highlight in History: On Jan. 1, 1863, President Abraham Lincoln signed and issued the Emancipation Proclamation, declaring that slaves in rebel states shall be "forever free." On this date: In 1785, The Daily Universal Register _ which later became the Times of London _ published its first issue.

In 1890, the first Tournament of Roses was held in Pasadena, Calif.

In 1892, the Ellis Island Immigrant Station in New York formally opened.

In 1913, the U.S. Parcel Post system went into operation.

In 1942, 26 countries, including the United States, signed the Declaration of the United Nations, pledging "not to make a separate armistice or peace" with members of the Axis.

In 1953, country singer Hank Williams Sr., 29, was discovered dead in the back seat of his car during a stop in Oak Hill, W.Va., while he was being driven to a concert date in Canton, Ohio.

In 1959, Fidel Castro and his revolutionaries overthrew Cuban leader Fulgencio Batista, who fled to the Dominican Republic.

In 1962, The Beatles (with Pete Best) auditioned for Decca Records, which opted to sign Brian Poole and the Tremeloes instead.

In 1983, the current version of the Internet came into being as the Internet protocol suite, commonly known as TCP/IP, became the mandatory standard.

In 1984, the breakup of AT&T took place as the telecommunications giant was divested of its 22 Bell System companies under terms of an antitrust agreement.

In 1993, Czechoslovakia peacefully split into two new countries, the Czech Republic and Slovakia.

In 1994, the North American Free Trade Agreement went into effect.

Ten years ago: More than two dozen surgeons in West Virginia stopped performing elective surgeries to protest the high cost of malpractice insurance. (They returned to work two weeks later when they were convinced that the governor and the legislature would address their concerns.) Brazil's first elected leftist president, Luiz Inacio Lula da Silva (loo-EEZ' ee-NAH'-see-oh LOO'-luh duh SEEL'-vuh), took office. Oklahoma romped past Washington State 34-14 in the Rose Bowl; Georgia defeated Florida State 26-13 in the Sugar Bowl; Notre Dame saw its sixth straight bowl loss, losing to North Carolina State 28-6 in the Gator Bowl.

Five years ago: Revelers celebrated the new year around the world; a ball dropped for the 100th year in New York's Times Square. Violence claimed scores of lives in Kenya, Iraq and Afghanistan. U.S. diplomat John Granville and his driver were shot to death by Sudanese gunmen in Khartoum. New no-smoking rules went into effect in France, prohibiting people from lighting up in cafes, bars and restaurants. Cyprus and Malta adopted the euro. The Georgia Bulldogs romped past Hawaii 41-10 at the Sugar Bowl, ending the Warriors' perfect season.

One year ago: A Mount Rainier National Park ranger, Margaret Anderson, was shot and killed by the driver of a car that blew through a checkpoint. (Searchers later found the body of the man, 24-year-old Benjamin Colton Barnes, in a snowy creek.) Today's Birthdays: Former Sen. Ernest Hollings, D-S.C., is 91. Actor Ty Hardin is 83. Documentary maker Frederick Wiseman is 83. Actor Frank Langella is 75. Rock singer-musician Country Joe McDonald is 71. Writer-comedian Don Novello is 70. Actor Rick Hurst is 67. Country singer Steve Ripley (The Tractors) is 63. Sen. Robert Menendez, D-N.J., is 59. Rapper Grandmaster Flash is 55. Actress Ren Woods is 55. Actress Dedee Pfeiffer is 49. Actress Embeth Davidtz is 47. Country singer Brian Flynn (Flynnville Train) is 47. Actor Morris Chestnut is 44. Actor Verne Troyer is 44. Actress Eden Riegel is 32.

Thought for Today: "If you asked me for my New Year Resolution, it would be to find out who I am." _ Cyril Cusack, Irish actor (1910-1993).

(Above Advance for Use Tuesday, Jan. 1) Copyright 2013, The Associated Press. All rights reserved.

(c) 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...