Contact Center Industry News

TMCNet:  New Year tech: Nexus Q, easy TV, infrared keyboards, iEverything

[January 01, 2013]

New Year tech: Nexus Q, easy TV, infrared keyboards, iEverything

Jan 01, 2013 (Los Angeles Times - McClatchy-Tribune Information Services via COMTEX) -- 2012 That is so last year! As we ring in the dawn of 2013, let's raise a virtual glass to all the tech that is yet to come in the new year. We're hoping for waterproof gadgets, bendable cellphones, a closer look at Google's mysterious Nexus Q and, God willing, a new way to watch television that involves just one remote.

Here's our list of the technology we can't wait to obsess over, write about and try out in 2013.

1. iEverything: We already know Apple will come out with new versions of all of its mobile devices, as it always does, but that doesn't make the announcements any less exciting. Some rumors have said the next iPhone will come in many colors, the iPad will be skinnier and the iPad mini will get Apple's high-resolution Retina display.

2. Cars and phones that won't let you text and drive: We need apps and phones that prevent us from texting behind the wheel. There are some good anti-texting apps for Android phones, but we need this technology to be more universal -- perhaps built into our phones and cars.

3. iWatch: A recent report out of China said Apple is working with Intel to make a 1.5-inch Bluetooth smart watch running iOS, the operating system used for the iPhone and iPad. This is just a rumor for now, but a smart watch would make sense for the tech giant.

4. A TV our houseguests can use: We want a streamlined television that simply and intuitively lets users find shows, movies and other video content. We're hoping for a single remote and a single unit -- no ugly wires or additional set-top boxes. Keep it minimal. Keep it streamlined. And we don't care if it's Apple's mythical iTV or something else.

5. Nexus Q: In June, Google introduced the Nexus Q -- a sleek, bowling-ball-shaped, $300 media device that played videos only from YouTube and Google Play. Google decided to delay the Nexus Q in July and add more features. That was probably a good move, but we haven't heard anything about the Q since. Here's hoping we see it again in 2013, with more features and a smaller price tag.

6. The universal waterproofing of gadgets: At CES 2012 we saw an iPhone get dunked in a tank of water and emerge just fine, thanks to a water-repellent coating called Liquipel. In the next year, we'd like to see water repellent coatings come standard in all of our gadgets.

7. The Amazon, Microsoft and Motorola phones: Amazon and Microsoft launched large-size tablets this year to take on the iPad, and rumors have said the two companies will launch smartphones of their own next. Additionally, a recent report said Google-owned Motorola is also working on a top-of-the-line phone that's being dubbed internally as the "X Phone." Watch your back, iPhone.

8. A bendable smartphone. Do we need a smartphone that bends Who knows! We haven't tried one yet. But in 2013, we'd like to. The online rumor mill suggests that Samsung's Galaxy S IV will have a screen made of unbreakable plastic that may have the ability to bend. Anyone else intrigued 9. Leap: Leap Motion burst onto the scene and blew the tech community away with YouTube videos of its impressive motion sensor control for users' computers in early 2012. The start-up promised the controller would come out in December or January. Leap Motion couldn't meet the December deadline, but hopefully we'll get to see this innovative tech within the first month of 2013.

10. Google's glasses and other wearable tech: Google's Project Glass may be neat, but can you imagine anyone you know actually using, and wearing, a pair of Wi-Fi-connected glasses Google Glass may not go on sale until 2014, but in 2013, we'd like to see more real-world applications of this technology.

What do you want to see Let us know in the comments.

___ (c)2013 the Los Angeles Times Visit the Los Angeles Times at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...