Contact Center Industry News


[January 03, 2013]


Jan 03, 2013 /PRNewswire via COMTEX/ -- This is PR NEWSWIRE -- transmitting news releases, advisories and other information to the news media around the United States since 1954.

If you need help with your wire feed, email feeds or the PR Newswire for Journalists web site, please call 800-776.8090 and ask for Media Relations or email

For repeats or other information, please call the PRN editorial desk at 800-776-8090.

Note: All copy is transmitted "for immediate release" unless otherwise designated and may be used in preparation of subscribers' own printed or broadcast news reports with, or without, credit to PR NEWSWIRE.

All other uses of PRN's daily news release file, including but not limited to any electronic redistribution or database storage and retrieval -- whether or not for resale -- in full, in part, in full text or in abstract, is prohibited without the express written consent of PR NEWSWIRE.

Inquiries concerning the use of PR NEWSWIRE copy should be addressed to: Joshua Cohen, Director of Content Licensing & Distribution, PR NEWSWIRE, 350 Hudson Street, Suite 300, New York, NY 10014, Phone: 1 201 360 6718.

Members of PR NEWSWIRE are responsible for the fact and accuracy of all information submitted by them for transmission by PRN. The sole responsibility of PR NEWSWIRE shall be to use its reasonable efforts to correct any error of fact, timing or omission brought to its attention.

SOURCE PR Newswire

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...