Contact Center Industry News

TMCNet:  Facebook Testing Free VoIP calling in Messenger app

[January 03, 2013]

Facebook Testing Free VoIP calling in Messenger app

Originally posted on VoIP & Gadgets Blog, here:


Well, well, well - just days after my "Skype vs. Facebook - How WebRTC Will Turn Friends into Enemies" post where I said Facebook could crush Skype if they chose to get into VoIP, Facebook released a new version of Facebook Messenger for iOS that sports VoIP features.

According to the Verge, "Facebook today began testing a new feature in its Messenger app that lets Canadian users call each other for free anywhere they have a Wi-Fi or cellular data connection. The test for now only applies to Messenger for iOS, but could roll out to Android users, as well as people worldwide, if the test goes well."

I just tried it out on my iPhone and so far it's only one-way voice messages that you record and send to your Facebook friends. Perhaps two-way live VoIP is coming soon. It appears this is a double-roll out. Voice chat only for U.S. but live voice over IP for our Canadian friends. One other note - I tested this and it appears this is no abort. So whatever you record when you push-to-talk is sent whether you like it or not.

Would be great if instead of a proprietary app Facebook used HTML5 along with WebRTC. Yes, I know Facebook went down the HTML5 road before (unsuccessfully), but WebRTC makes this time different. Now just imagine a world with no phone numbers where someone's Facebook ID is their phone number. Sorry, Google+, you still haven't reached critical mass. As for Skype - should Microsoft / Skype be $billions worried Yep.

Tags: , , , , , , a href="" rel="tag">webrtc, Related tags: , , , , ,

Related Entries
  • Skype vs. Facebook - How WebRTC Will Turn Friends into Enemies - Dec 27, 2012
  • WebRTC - Mobile Communications Game Changer or Flash in the Pan - Sep 24, 2012
  • New Hotmail/Outlook Sucks on iOS & Android & Why That's Good for Microsoft - Jul 31, 2012
  • Maaii VoIP app Now on Android - Free Voice and Texts - Jul 09, 2012
  • Skype v4.0.1325 Released for Apple iOS - May 21, 2012
  • Vonage Attacks Skype with 30% Price Cut and Free App-to-App Calling & Texts - Feb 08, 2012
  • Skype (Microsoft) Blows $85 Million on GroupMe - Aug 22, 2011
  • Facebook Launching HTML5 Skype App - Jul 06, 2011
  • Skype Video For iPhone! - Dec 30, 2010
  • Severe iOS 4.2 VoIP Ringing Bug Fixed - Nov 22, 2010
  • TrackBacks | Comments | Tag with | VoIP & Gadgets Blog Home | Permalink: Facebook Testing Free VoIP calling in Messenger app

    [ Back To Cloud Contact Center's Homepage ]


    Featured Resources

    Featured Report
    Millennial Research on Customer Service Expectations

    Millennial Research on Customer Service Expectations

    The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
    Featured Report
    Optimizing the Customer Experience through Cloud Contact Centers

    Optimizing the Customer Experience through Cloud Contact Centers

    Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
    Featured Report
    Aberdeen report

    Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

    Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
    Featured Whitepaper
    Aberdeen report

    Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

    To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
    Featured Webinar

    Contact Center Economics and the Cloud

    Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
    Featured Datasheet
    Zipwire Cloud Contact Center

    Zipwire Cloud Contact Center

    The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...