Contact Center Industry News

TMCNet:  The Retail Outsource Companies Introduces The Consumer Insight at CES 2013

[January 09, 2013]

The Retail Outsource Companies Introduces The Consumer Insight at CES 2013

MIAMI --(Business Wire)--

The Retail Outsource Companies, is pleased to announce the launch of its new sister company, The Consumer Insight ( The Consumer Insight (TCI), is a full-service customer experience management service provider. TCI focuses on Mystery Shopping, Telephone Mystery Shopping, Customer Surveys, Compliance Audits, Competitive Intelligence, and Instant Rewards programs.

TCI's client-centric methodology and unparalleled commitment to quality reporting distinguish it above other customer experience management programs currently available. TCI deploys over 25 specific processes to ensure quality reporting; including PhotoDNA document upload verification and GeoVerify GPS location authentication. Through the use of TCI's 30 thousand team members we can quickly deploy and execute thousands of visits with quality and accuracy. "We are delighted to add TCI to our comprehensive suite of services offering," stated Brett Beveridge, Founder & CEO of The Retail Outsource Companies.

The Consumer Insight is headed up by Sam Hersey. Sam Hersey is a 30-year veteran of the retail industry and currently serves as the General Manager of The Consumer Insight. He has operated hundreds of retail locations with a focus on CE and wireless retail services. Sam has a rich and varied background in all aspects of retailing and specializes in defining, refining, and elevating the customer experience. He has applied his extensive experience to developing actionable full-cycle customer experience reporting and management services to empower over 75 retail entities; from Fortune 100 companies to regional and local retailers. "Sam's programs have helped clients of all sizes to understand, refine, and improve their customers' retail experience. His extensive retail and customer experience expertise offers TCI an immense competitive edge," stated Brett Beveridge, Founder & CEO of The Retail Outsource Companies.

To connect with TCI at CES (News - Alert) contact Founder and CEO Brett Beveridge at

About The Consumer Insight

The Consumer Insight (TCI), a full service customer experience management service provider, is the newest member of The Retail Outsource Companies. TCI is headquartered in Miami, FL, along with its affiliate companies, The Retail Outsource, specializes in retail consultation and specialized sales team staffing, Mobile Insight, a wireless mobile field force automation application system, and SYMBITS, an IT managed services firm.

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