Contact Center Industry News

TMCNet:  Workforce Management Industry Embraces Managing in the Moment with Kronos

[January 09, 2013]

Workforce Management Industry Embraces Managing in the Moment with Kronos

CHELMSFORD, Mass. --(Business Wire)--

The workforce management industry is embracing technology from Kronos Incorporated designed to help organizations empower their workforce to manage in the moment. Regardless of preferred method of interaction - PC, mobile device, or time clock - Kronos (News - Alert) is making it easier for managers and employees to complete a wide range of workforce-related tasks anywhere, anytime.

News Facts

  • Research from industry experts has found that mobility and the ability to make fast decisions in real time is a critical step for improving the operations and performance in the workforce. Kronos has been on a mission to change the face of workforce management by delivering a steady stream of consumer-based technology with deep-functionality and ease-of-use that managers and employees can use to more effectively manage in the moment.
  • Most recently, Kronos released Workforce Tablet™, an easy-to-use tablet app that delivers real-time, location-specific information to frontline managers. The native-built tablet solution provides an anytime, anyplace, instant connection to the Kronos suite of applications.
  • Hundreds of Kronos customers are already completing time management tasks on the go using Kronos Workforce Mobile™.

Supporting Quotes

  • Tim Brown, director, business systems, Community Medical Centers
    "Having access to our workforce management system anytime and anywhere allows us to enhance productivity. Kronos is arming us with innovative tools to manage in the moment, bringing our workforce management activities to the next level."
  • Rob Tibbs, assistant director of payroll, Jefferson County School System
    "The ability to make critical workforce decisions in real time was hugely appealing to our rganization. With Kronos, managers can easily record and access labor data and streamline decision making by staying constantly connected to the Kronos Workforce Central® suite. It also allows us to approve time-off requests, view and approve timecards, and manage exceptions on the fly - leading to immediate productivity gains and cost-control benefits."
  • Mark Smith, CEO and chief research officer, Ventana Research

    "Kronos' move to embrace mobile technology like tablets and smartphones shows that the company is serious about arming the workforce with new innovative technologies focused on making them more efficient and productive in the here and now - no matter where individual members are located. They are making critical advances in enabling organizations to manage on the fly and to more easily align with the goals and initiatives of their entire organization."
  • Mollie Lombardi, vice president and principal analyst, Aberdeen (News - Alert)
    "Mobile devices have changed the way we interact with each other and with information, and the world of workforce management is no exception. Our research has found that best-in-class organizations are four times as likely to adopt mobile technology for workforce management. Solutions like those offered by Kronos are reshaping the way organizations interact with their workforce management system and data by delivering information to the point of decision, and delivering better business results."
  • Jessica Miller-Merrell, Blogging4Jobs
    "The mobile and tablet workforce management marketplace is growing. Eighty-one percent of employees currently use their personal mobile device for work - whether it's for checking email, approving a schedule change, or quickly obtaining data on their organization's employee retention or turnover metrics data. Kronos mobile offerings make workplace metrics and analytics easily accessible, measurable, and keep managers focused on customers and employees instead of stuck in the office drowning in reports and spreadsheets."

Supporting Resources

About Kronos Incorporated

Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries - including more than half of the Fortune 1000® - use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity. Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications at Kronos: Workforce Innovation That Works.

© 2013 Kronos Incorporated. All rights reserved. Kronos and Workforce Central are registered trademarks and Workforce Tablet and Workforce Mobile are trademarks of Kronos Incorporated or a related company. All other trademarks are property of their respective owners.

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