Contact Center Industry News

TMCNet:  Van Buren Substitute Teacher Suspected Of Video Voyeurism Arrested

[January 10, 2013]

Van Buren Substitute Teacher Suspected Of Video Voyeurism Arrested

Jan 10, 2013 (Times Record - McClatchy-Tribune Information Services via COMTEX) -- A substitute teacher with the Van Buren School District was arrested Tuesday on suspicion of felony video voyeurism.

Keith Dickens, 42, of Van Buren was arrested on suspicion of felony video voyeurism at around 2 p.m. Tuesday, said Chief Deputy Jim Damante of the Crawford County Sheriff's Office.

Damante said two second-grade boys at Tate Elementary School in Van Buren went to use the urinals in the bathroom of the school. The boys did not know anyone else was in the bathroom at the time, and allegedly saw a hand holding a cellphone toward them from underneath one of the bathroom stalls, Damante said.

The boys left the bathroom and alerted a female teacher of what they saw, describing the phone and some clothing of the suspect. The teacher waited outside the bathroom and allegedly saw Dickens come out, Damante said.

"They were very articulate, very bright young boys," Damante said. "They gave a very detailed description of the incident that happened." School district administration officials contacted authorities, Damante said. Deputies arrived at the school and interviewed the boys and Dickens voluntarily came to the Sheriff's Office to make a statement.

Dickens was arrested on suspicion of video voyeurism, a class D felony, and booked into the Crawford County Detention Center, where he was released on $7,500 bond, according to a jail official.

Damante said deputies have not searched the cellphone yet, and are waiting to obtain a search warrant.

"(Dickens) had made the comment that he had deleted what was on (the cellphone), which hopefully we can recover through our forensics people," Damante said.

Dickens refereed youth basketball games at the Boys & Girls Club in Van Buren, said Cindy Faldon, chief professional officer.

Assistant Superintendent Harry Tommey said substitute teachers are not technically employees of the school district, and if problems arise with a substitute teacher, they are removed from the list.

"We do a background check on our subs," Tommey said. "We do have training for them to tell them some of the dos and don'ts and to talk about the importance of the position and doing the correct thing." Damante said Dickens has no criminal history.

___ (c)2013 Times Record (Fort Smith, Ark.) Visit Times Record (Fort Smith, Ark.) at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...