Contact Center Industry News

TMCNet:  Empower Software Solutions Commences Full Rollout of EmpowerWFM™ at BJ's Wholesale Club

[January 14, 2013]

Empower Software Solutions Commences Full Rollout of EmpowerWFM™ at BJ's Wholesale Club

ORLANDO, Fla. --(Business Wire)--

Empower Software Solutions, a leading provider of workforce and human resources (HR) solutions, has announced that BJ's Wholesale Club has commenced its rollout of EmpowerWFM™, the company's workforce management solution, across BJ's 198 locations in 15 states. The decision to rollout to all clubs follows a successful pilot of the solution.

In the pilot phase, BJ's leveraged all core modules of EmpowerWFM, including labor forecasting, scheduling, budgeting and time and attendance. All modules will be part of the full rollout. Designed for organizations with complex, enterprise-wide labor management requirements, EmpowerWFM, is used by several of the largest U.S. retailers and grocers and will be on display at the National Retail Federation's (NRF) BIG Show in New York today and tomorrow.

"Afer evaluating a number of workforce management solutions and successfully piloting Empower Software's solution, we are excited to begin this full-club deployment," says Scott Floeck, Senior Vice President, Business Information Officer of BJ's Wholesale Club. "We anticipate EmpowerWFM to have a positive impact on our business, our members and team members."

"Producing automated schedules for BJ's over 24,000 team members requires a high level of sophistication and scalability," says Jim Hoefflin, President and CEO of Empower Software. "We are pleased that BJ's has chosen us for this critical and complex implementation."

Martin Linusson, Empower's Director of Workforce Management Services adds, "BJ's has demonstrated industry-leading vision in advancing their processes through the configuration of EmpowerWFM. We expect great results."

About Empower Software Solutions

Empower Software Solutions provides innovative human resources solutions for thousands of organizations, from small businesses to Fortune 500® companies - including several of the largest U.S. retailers. Empower Software's integrated human resources suite features HR/payroll, tax filing and compliance outsourcing, workforce management, talent management, and time and attendance solutions. Whether cloud-based or on-premise, via laptop or mobile device, Empower Software believes in providing flexible solutions and superior technology to help businesses efficiently and effectively manage the employee lifecycle and enhance company performance. For more information about Empower Software Solutions, visit

About BJ's Wholesale Club

BJ's is dedicated to providing members with high-quality, brand-name food and general merchandise at prices that are significantly lower than supermarkets, supercenters, department stores, drug stores and specialty retail stores. BJ's carries the most product variety of any wholesale club with more than 7,000 items, including supermarket-sized staples, USDA Choice meats and stock-up items. BJ's is the only wholesale club to accept all manufacturers' coupons, and for greater convenience, BJ's offers the most payment options including EBT.

Headquartered in Westborough, Massachusetts, BJ's Wholesale Club, Inc. is a leading operator of warehouse clubs in the eastern United States. The Company currently operates 198 clubs in 15 eastern states. Learn more and shop online at or for exclusive content visit and

Products and service names mentioned are the trademarks of their respective companies.

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