Contact Center Industry News

TMCNet:  Silver Spring Networks Showcases Oklahoma Gas & Electric's Successful SmartHours Demand Response Initiative

[January 15, 2013]

Silver Spring Networks Showcases Oklahoma Gas & Electric's Successful SmartHours Demand Response Initiative

REDWOOD CITY, Calif. --(Business Wire)--

Silver Spring Networks, a leading networking platform and solutions provider for smart energy networks, today congratulated Oklahoma Gas & Electric (OG&E) on the success of its innovative SmartHours demand response (DR) initiative and announced it has extended its relationship with OG&E as the company continues to promote the program throughout its service territory. OG&E's Positive Energy (News - Alert) Smart Grid program, which uses Silver Spring's standards-based Smart Energy Platform, includes the industry-pioneering SmartHours DR initiative. SmartHours includes technologies such as Silver Spring's CustomerIQ™ consumer engagement solution to empower its customers to shift energy consumption, save money and reduce peak demand.

The SmartHours program contains dynamic pricing and Silver Spring's innovative end-to-end price response solution to encourage customers to shift their energy use to off-peak hours. The first demand response program in the world to take advantage of the smart grid, the OG&E initiative is successfully reducing peak demand and saving consumers money today, all while boosting customer satisfaction. Since opening the program to all its customers, OG&E has enrolled more than 44,000 users, has helped program participants save an average of $191 each, and delivered more than 67 megawatts of load reduction in 2012. OG&E also has been recognized by organizations such as J.D. Power and Associates and the U.S. Department of Energy for its innovative efforts to empower consumers and save energy.

"Silver Spring congratulates Oklahoma Gas and Electric on its continued dedication to superior customer service and its deployment of solutions that enable greater energy savings and consumer choice and control," said Matt Smith,Head of Demand Side Management, Silver Spring Networks. "We are proud to be the solution provider for OG&E's pioneering, smart grid-based demand response and consumer empowerment programs. The positive customer feedback, cost savings and energy conservation realized is a true testament to OG&E's groundbreaking SmartHours program."

"OG&E has always prioritized customer choice in designing our energy programs," said Ken Grant, Managing Director Customer Solutions, OG&E. "We believe that educating and empowering our customers to expand their role in energy savings has been vital to our program's success. Silver Spring's innovative technology has helped us achieve these goals."

Silver Spring's price response solution enables the OG&E SmartHours program with technologies such as networking infrastructure, back office software, advanced metering for time-of-use billing, programmable communicating thermostats, project management, and device installation, along with Silver Spring's award-winning CustomerIQ solution. This innovative customer engagement solution enables utilities to deploy dynamic rates along with tools that allow customers to shift usage out of peak times. Consumers can also view their detailed energy-usage and estimated bill information in CustomerIQ, enabling them to shift or lower their energy usage, save money, and reduce their environmental impact.

To learn more about how Silver Spring is partnering with Oklahoma Gas & Electric to deliver innovative smart energy services please visit

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About Silver Spring Networks

Silver Spring Networks is a leading networking platform and solutions provider for smart energy networks. With its pioneering IPv6 networking platform, Silver Spring has connected more than 13 million homes and businesses throughout the world with the goal of achieving greater energy efficiency for the planet. Silver Spring's innovative products enable utilities to gain efficiencies, integrate renewable energy sources, and empower customers to monitor and manage energy consumption. Silver Spring Networks is used by major utilities around the globe including Baltimore Gas & Electric, CitiPower & Powercor, Commonwealth Edison, CPFL Energia, Florida Power & Light, Jemena Electricity Networks Limited, Oklahoma Gas & Electric, Pacific Gas & Electric, Pepco Holdings, Inc. and United Energy among others. For more information please visit

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