Contact Center Industry News

TMCNet:  Ceryx Achieves Over 200% Return on Investment with Splunk Software; Unified Communications and Collaboration Leader Uses Splunk Software to Improve Customer Service and Automate Critical Workflows

[January 15, 2013]

Ceryx Achieves Over 200% Return on Investment with Splunk Software; Unified Communications and Collaboration Leader Uses Splunk Software to Improve Customer Service and Automate Critical Workflows

(M2 PressWIRE Via Acquire Media NewsEdge) MAIDENHEAD, UK -- Splunk Inc. (NASDAQ: SPLK), the leading software platform for real-time operational intelligence, today announced that Ceryx Inc. achieved a return on investment (ROI) of more than 200 percent after implementing Splunk Enterprise to analyse machine data from Ceryx's business IT services.

Ceryx, the leading outsourcer of reliable, secure Unified Communications and Collaboration (UC) solutions, uses Splunk software to trace messages through its popular Email Firewall service, which monitors email flow to identify and protect Ceryx customers from spam and illicit email. With Splunk Enterprise, Ceryx reports that it has reduced the effort for message-tracking workflows eightfold while dramatically improving response times, simplifying compliance reporting and enabling junior staff to accomplish tasks that previously required senior expertise. Ceryx also says that it significantly reduced training time and slashed critical security tasks down to minutes with the automation enabled by Splunk Enterprise.

"Splunk software has been instrumental in helping us control operating costs while still keeping up with growth," said Derek Mock, director of software development, Ceryx. "Splunk makes compliance and operational reporting not only practical, but almost trivial through new automation." "SaaS service providers like Ceryx generate an enormous amount of machine data every second of every day," said Steve Sommer, chief marketing officer, Splunk. "Inside that data are answers to critical questions Ceryx and its customers need to answer fast. Splunk software provides them a way to zero in on relevant information, automate manual workflows and spot security threats faster than using traditional approaches. As a result, Ceryx, like many other Splunk customers, started experiencing the benefits and achieving ROI almost immediately." To learn more about Ceryx's implementation of Splunk, read the ROI Story on

About Splunk Inc.

Splunk Inc. (NASDAQ: SPLK) provides the engine for machine data(TM). Splunk software collects, indexes and harnesses the machine-generated big data coming from the websites, applications, servers, networks and mobile devices that power business. Splunk software enables organizations to monitor, search, analyze, visualize and act on massive streams of real-time and historical machine data. More than 4,800 enterprises, universities, government agencies and service providers in over 80 countries use Splunk Enterprise to gain Operational Intelligence that deepens business and customer understanding, improves service and uptime, reduces cost and mitigates cyber-security risk. Splunk Storm, a cloud-based subscription service, is used by organizations developing applications in the cloud.

To learn more, please visit

Splunk and the engine for machine data are registered trademarks or trademarks of Splunk Inc., and/or its subsidiaries and/or affiliates in the United States and/or other jurisdictions. All other brand names, product names or trademarks belong to their respective holders. 2013 Splunk Inc. All rights reserved.

For more information, please contact: Tom Stilwell Splunk Inc.

415-852-5561 Investor Contact Ken Tinsley Splunk Inc.

415.848.8476 Media Contact Fiona Miller Account Manager C8 Consulting Ltd Direct: +44 (0) 118 900 1134 Mobile: +44 (0) 7709 162 339 Email: Web: Twitter: ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to


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