Contact Center Industry News

TMCNet:  TrackVia Names Most Intriguing Business Applications of 2012

[January 15, 2013]

TrackVia Names Most Intriguing Business Applications of 2012

DENVER, Jan. 15, 2013 /PRNewswire via COMTEX/ -- The world's most ingenious software designers may in fact turn out to be ordinary, non-technical business users.

TrackVia, provider of a do-it-yourself online platform that gives non-technical business people a radically faster way to build their own custom cloud software, today announced its annual list of "10 Most Intriguing Applications of 2012." The company also announced the five most common applications created by its citizen developer users in 2012.

TrackVia's list showcases the various ways in which the TrackVia platform can be used to create custom or highly specialized business applications by non-technical business with zero coding. Four of the most intriguing applications in 2012 included: Giving Life: Two separate medical organizations, one based in Colorado and the other in Nevada, use TrackVia to track medical organ donations made through their healthcare organizations. This data can then be synchronized with several national databases in order to streamline the process of linking donated organs with recipient candidates.

Tracking 4-Minute Milers: A world-class professional long-distance running organization created a custom database application to track past and upcoming events, best running times and records. They even track, report and compare prizes won by their members.

Parking Patterns: A New Orleans-based firm has built several custom applications to track every aspect of its operation, ranging from real-time tracking and reporting of capacity across its various facilities, daily site and security inspections and even monitoring and optimizing pricing in real-time based on local events or competitor pricing.

Greener Homes: A local government organization from Greensboro, NC used TrackVia to build a custom application to track and schedule government-funded energy efficient home projects. In addition to keeping projects on time and on budget, they use TrackVia's built-in user-permission feature to share access with the hundreds of non-government employee contractors working on projects throughout the city.

The complete Top 10 list is available at In addition to building highly specialized, one-of-a-kind applications, many TrackVia customers use the do-it-yourself platform to build custom versions of popular business software, tailoring it to fit their exact needs. The most common business applications that users built and customized themselves in 2012 using TrackVia include: -- CRM/Sales Tracking and Management -- Operations, Inventory or Logistics Tracking -- Customer Service & Help Desk Support Tracking -- Marketing Management Project Management TrackVia hosts free monthly webinars, showing users how to build and customize commonly used business applications. On January 17th, TrackVia will be hosting a free webinar showing users how to build a simple, customized CRM solution for tracking sales. To learn more or register for the event, visit

About TrackVia TrackVia is a do-it-yourself application builder for business people - a faster and easier alternative to the IT department or custom development projects. TrackVia customers have built thousands of applications, ranging from commonly used business solutions for CRM, order management, support case management, software bug tracking and product catalogues to highly tailored vertical applications for corporate real estate, healthcare, travel and hospitality, and even automotive and manufacturing industries. TrackVia is sold on a simple and affordable month-to-month subscription plan. For more information or to sign-up for a free 14-day trial, please visit


[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...