Contact Center Industry News

TMCNet:  2013 Vietnam IT Report

[January 16, 2013]

2013 Vietnam IT Report

(M2 PressWIRE Via Acquire Media NewsEdge) Dublin - Research and Markets ( has announced the addition of the "2013 Vietnam IT Report" report to their offering.

Which industry is contributing the most to Vietnam's economic growth, one might ask. It could be oil and gas, agriculture, textile, or anything else, but it cannot be denied that the IT industry is the key driver for the whole economy. IT has made a significant contribution to the country's GDP. Vietnam is now ranked among the most attractive destinations for outsourcing. FDI companies such as Samsung, Nokia, Canon, Intel, Foxconn, and Gemtek Technology have increased their commitment and investment in Vietnam.

Despite the fact that Vietnam has also faced the global economic downturn and domestic challenges, the IT industry still scored an annual revenue of USD 13.633 billion in 2011, a 79% year-over-year growth thanks to a rocket increase in the hardware sector. This growth has seemed to continue and we anticipated that the IT industry would reach a revenue of USD 17.6 billion in 2012. These developments are amazing since the average growth rate during the 2001-2010 period is between 20% and 25% per annum.

In light of achievements during 2000-2005, Vietnam's IT industry has maintained high growth rates and achieved significant results during 2006-2010. The industry has become a key economic-technical sector, and also an important driving force for economic development, reducing poverty and improving people's living standards. IT developments have allowed Vietnam to gradually catch up with developed countries around the world. The development of Vietnam's IT industry is diversely in several sub-fields such as the software industry, hardware industry, digital content industry, and IT services. The hardware sector contributes the most to the industry revenue but has low added value due to strong concentration on simple assembly lines. The digital content industry and IT services are expected to boom in coming years but Vietnamese companies might lose the domestic markets to foreign competitors. The software industry is still very much fragmented as Vietnamese software firms are still small in size and lack strategic and creative directions. Furthermore, the global financial crisis and challenging domestic economy have resulted in software and digital content sectors to have slower growth.

This 85-page strategic report, prepared by our local industry insiders and subject matter experts, will help explain further details of the Vietnamese IT industry and subsectors. Audiences will start to get the big picture about the industry by understanding what others have recognized about it via international ranking in particular areas. For example, we can better understand the status of the e-Government in Vietnam later on when we, at the beginning, realize where it is positioned against its counterparts in other regions and in the world.

Key Topics Covered: 1 EXECUTIVE SUMMARY 2 IT INDUSTRY RANKING 3 VIETNAM'S IT INDUSTRY SWOT ANALYSIS 4 IT POLICY, STRATEGY, AND RELEVANT LAWS AND REGULATIONS 5 IT-RELATED ORGANIZATIONS 6 IT UTILIZATION 7 PROFILE OF IT SUBSECTORS 8 PROFILES OF MAJOR VIETNAMESE IT COMPANIES 9 HUMAN RESOURCE DEVELOPMENT IN IT For more information visit CONTACT: Research and Markets, Laura Wood, Senior Manager. Fax from USA: 646-607-1907 Fax from rest of the world: +353-1-481-1716 Sector: Computing and Technology ( cat_id=4&campaign_id=bfw8zt) ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to


[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...