Contact Center Industry News

TMCNet:  Cisco Career Certifications Awarded American National Standards Institute Accreditation

[January 16, 2013]

Cisco Career Certifications Awarded American National Standards Institute Accreditation

SAN JOSE, CA, Jan 16, 2013 (MARKETWIRE via COMTEX) -- Underscoring its leadership and commitment to excellence in education, Cisco (NASDAQ: CSCO) today announced the American National Standards Institute (ANSI) accreditation of several Cisco(R) Career Certifications under the Accreditation Program for Personnel Certification Bodies. Cisco is the first vendor to offer a robust networking certification portfolio that meets the ANSI accreditation standard.

The ANSI accreditation process (based on the ANSI/ISO/IEC 17024 standard) provides a global benchmark for personnel certification programs to ensure that they operate in a consistent, comparable and reliable manner worldwide, providing individuals with skills that translate internationally. ANSI accreditation signifies that the certification holder has attained a certification designed to the highest industry requirements, and that Cisco has met, and continues to meet, standards for quality improvement, underscoring the validity and integrity of its program as the industry standard of IT networking certifications.

Key Facts: -- ANSI accreditation has been granted for the following Cisco certifications: -- Cisco CCNA(R) (for Routing and Switching) -- Cisco CCNP(R) (for Routing and Switching) -- CCNA Security -- CCNP Security -- ANSI is a member of the International Accreditation Forum, which provides criteria and guidelines for vendor-independent standardizing of the assessment and credential process. ANSI also represents the U.S. in the International Organization for Standardization.

-- Nearly 30 countries are involved in accrediting personnel certification programs based on ISO/IEC 17024.

-- ANSI has been named the approved accreditor of certification bodies by the U.S. Department of Defense (DoD) for its Information Assurance (IA) Workforce Improvement Program.

-- The ANSI Personnel Certification Accreditation Committee approved the accreditation on Dec. 4, 2012.

Supporting Quotes: -- Dr. Roy Swift, senior director of personnel credentialing accreditation programs at ANSI, said: "ANSI commends Cisco for achieving accreditation and demonstrating its commitment to the continual improvement of its credentialing program. Accreditation by ANSI demonstrates compliance to a rigorous internationally recognized accreditation process and creates a valuable market distinction for these Cisco credentials." -- Jeanne Beliveau-Dunn, vice president and general manager atLearning@Cisco, said: "We are continuously raising the bar with our certification programs to ensure we align with future job roles and meet the highest standards in the industry for learning programs.

Cisco is first to market with a networking certification that meets this ANSI accreditation standard. With our newly accredited Security and Route and Switch certifications, we have set a new standard for skills in networking that demonstrates leadership and differentiation of our program. Individuals that certify with Cisco can be assured that they have achieved something significant in their education that maps directly to the industry and the job roles of networking engineers. They can also be assured that they will be well-positioned for where the jobs are going in our industry. We want everyone certifying with Cisco to maximize their personal potential while also increasing the ROI of their organization's network infrastructure.

ANSI accreditation is one of a number of efforts under way to make sure the value of certification remains high and reflects and validates real-world skills that are relevant to the marketplace." -- Patrick Finn, senior vice president, U.S. Public Sector, Cisco, said: "Cisco's world-class certifications provide the technical skills and depth of knowledge required for professionals to stand out in today's job market, while enabling a competitive advantage for their employers. This accreditation serves as third-party confirmation that Cisco certifications are developed to rigorous standards and best practices recognized throughout the world, providing additional confidence to our certification holders and their employers that Cisco certifications continue to meet and exceed industry standards." Social Media Destinations: -- Twitter: -- Facebook: -- LinkedIn: mostPopular=&gid=3443017 -- YouTube: Technorati Tags: Talent Development, Cisco Certified, Network, Certifications, IT Certifications, Cisco, Cisco Learning Network, Education, Learning@Cisco, ANSI, CCNA, CCNP, Security, Public Sector, Federal Government, ANSI, 17024 RSS Feed for Cisco: About Cisco Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. For ongoing news, please go to

Cisco, CCNA, CCNP and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

Press & Analyst Relations: Cara Sloman Learning@Cisco 831-440-2411 SOURCE: Cisco

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...