Contact Center Industry News

TMCNet:  KP Public Affairs Announces Expanded Healthcare Practice and Addition of Bryce Docherty

[January 16, 2013]

KP Public Affairs Announces Expanded Healthcare Practice and Addition of Bryce Docherty

SACRAMENTO, Calif. --(Business Wire)--

KP Public Affairs is pleased to announce the expansion of its healthcare services and addition of Bryce Docherty to the firm's lobbying team. Mr. Docherty specializes in advocacy of healthcare and medical interests before all areas of California state government. He was most recently President & CEO of The Docherty Group, and will merge his firm and clients into KP's practice.

It is anticipated that healthcare will be a leading issue in the policy arena for 2013. In the coming months, efforts to implement the Federal Patient Protection and Affordable Care Act (ACA) will intensify and key policy decisions will be up for discussion - in California and nationwide. Furthermore, there is debate regarding changes in the Medi-Cal Program and implementation of the California Health Benefit Exchange.

KP is well-suited to work with healthcare stakeholders that will want to be engaged with the Legislature, Governor Brown,Department of Heath Care Services (DHCS) and other regulatory and oversight bodies in terms of how they plan to establish access and quality care metrics and how to evaluate overall performance of these transitions over the course of 2013.

"We understand the central role that healthcare policy will take in the legislative discussion this coming year, so we are excited to grow our expertise and capabilities in this domain," said Michael Burns, managing partner of KP Public Affairs.

Mr. Docherty will lead KP's representation of several clients including the California Association of Oral and Maxillofacial Surgeons, California Orthotic & Prosthetic Association, California Ambulatory Surgery Association, and Surgical Care Affiliates.

"Bryce is recognized as an expert in the healthcare advocacy arena, and has a strong track record of successfully shaping policy and budget issues related to health services and government program implementation," said Burns.

Mr. Docherty also currently serves as Executive Director of the California Orthotic & Prosthetic Association and is an Adjunct Professor at Touro University specializing in grassroots lobbying and the importance of political advocacy. Prior to establishing his firm, Mr. Docherty was the Associate Director of Government Relations for the California Medical Association. He also has experience before the Michigan Legislature as a legislative advocate for the Michigan State Medical Society.

Information on KP's professional staff, services and expertise can be found at

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...