Contact Center Industry News

TMCNet:  OAISYS Awarded Patent for Its Portable Voice Documentation (PVD) Technology

[January 17, 2013]

OAISYS Awarded Patent for Its Portable Voice Documentation (PVD) Technology

(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 17 January 2013 Release date- 16012013 - TEMPE, Ariz., - OAISYS, a leader in business call recording and contact center management solutions, today announced that it has been awarded patent No. 8,335,299 by the United States Patent and Trademark Office (USPTO) for its Portable Voice Document (PVD) technology.

Utilized in its award-winning Talkument and Tracer call recording products, OAISYS PVD technology enables users to capture, archive, organize, play back and share voice documents, which combine call recordings with related information and other media, of their phone-based conversations. These voice documents can then be used to effectively drive compliance management, quality assurance, workforce collaboration, dispute resolution and overall productivity measures.

'OAISYS PVD technology was originally introduced in 2007 with the launch of our Talkument call recording solution,' said Brian Spencer, president of OAISYS. 'We saw the opportunity to make the benefits of voice documentation available to all types and sizes of organizations with employees who regularly engage with customers, suppliers, constituents and colleagues by phone. Today, our PVD innovation is used in both Talkument and Tracer to maximize the secure and effective portability of this powerful content.' As organizations confront the need to comply with evolving governmental regulations and industry standards, secure and reliable documentation and management of phone-based interactions has become an increasingly important business concern. OAISYS PVD technology gives users access to recordings via encrypted media file streaming, which facilitates sharing of recordings through link distribution, not file transfer. This greatly enhances the security of shared recordings. With OAISYS PVD technology, users can highlight portions of voice conversations, add text notes and securely share the entire file or just the highlighted segments. In addition to the digital sound file, the PVD document also encapsulates all available descriptive data from external systems, such as telecom networks, business applications and user interaction.

Complete details on the patent can be found at the USPTO website:

About Talkument: Talkument personal voice documentation and collaboration software utilizes patented OAISYS Portable Voice Document (PVD) technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.

About Tracer: Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.

[Editorial queries for this story should be sent to] ((Comments on this story may be sent to (c) 2013 Electronic News Publishing -

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