Contact Center Industry News

TMCNet:  Telefonica launches its new Smart M2M Solution

[January 21, 2013]

Telefonica launches its new Smart M2M Solution

Jan 21, 2013 (M2 PRESSWIRE via COMTEX) -- Telefonica Digital today unveils Smart M2M, a best-in-class web-based platform for the connectivity, management and control of machine-to-machine (M2M) communications. As more and more machines from cars through to consumer electronic devices get connected via sim cards, the management and visibility of these lines becomes essential. Developed in-house by Telefonica's R&D teams, Smart M2M is a secure, flexible and reliable solution for customers.

Smart M2M Solution incorporates new advanced features such as real time monitoring of traffic type, volume and current consumption, technical supervision of lines (maps of connected devices, advanced diagnostics) and localisation. It also offers innovative fraud detection functionalities, including the ability to restrict communications between a list of given devices or the possibility to establish traffic caps.

This new product allows Telefonica to serve both global and local customers. Smart M2M Solution leverages Telefonica local operations to offer customers a service adapted to their local needs. Clients benefit from customer support in their local language and over a locally maintained network. Local sim cards can be used and data can be confined to the country allowing compliance with local regulation.

"The visibility and management of machine-to-machine communications is a vital component of any successful deployment," said Carlos Morales, Director of M2M & Cloud at Telefonica Digital. "By matching our technical expertise and experience in M2M with our local knowledge, we have been able to develop a simple and flexible platform that can give our customers a complete and precise view of their business processes." Developing the solution in-house gives Telefonica the flexibility to further adapt the platform and add new functionalities to need its customers' needs. Smart M2M Solution is already commercially available for Telefonica customers in Brazil and Spain and will soon be expanded to other countries, starting with Chile, Argentina and Czech Republic.

About Telefonica Digital Telefonica Digital is a global business division of Telefonica. Its mission is to seize the opportunities within the digital world and deliver new growth for Telefonica through research & development, venture capital, global partnerships and digital services such as cloud computing, mobile advertising, M2M and eHealth. It is also driving innovation in over the top communications under a new umbrella brand called TU and in Big Data through Telefonica Dynamic Insights.

Telefonica Digital will deliver these new products and services to Telefonica's 311 million customers as well as entering new markets. It is headquartered in London with regional centres in Silicon Valley, Sao Paulo, Spain and Tel Aviv. Jajah, Terra, Media Networks Latin America, 48 and giffgaff are all managed under the Telefonica Digital umbrella.

To sign up for news alerts and read commentary on Telefonica Digital, visit and track them on Twitter @tefdigital For more information about m2m business, visit or follow on Twitter at @m2mtelefonica ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...