Contact Center Industry News

TMCNet:  Xtensible Solutions Works with Oracle to Develop a Smart Grid Data Warehouse and Analytics Solution for Utilities

[January 22, 2013]

Xtensible Solutions Works with Oracle to Develop a Smart Grid Data Warehouse and Analytics Solution for Utilities

GREENWOOD VILLAGE, Colo., Jan. 22, 2013 /PRNewswire via COMTEX/ -- Xtensible Solutions, LLC (, a leading provider of enterprise integration and information management services for utilities worldwide and subsidiary of Doble Engineering Company, today announced that they will be working with Oracle to develop an Industry Data Warehouse and Analytics Solution to address the increasing demands of utility real-time analytics.

Utilities around the globe have been investing in real-time operational technologies to position themselves for the challenges of service enhancement, reliability and operational efficiency. While some utilities are focused on smart metering infrastructure, others are looking beyond metering and their basic capabilities to gain strategic value from grid and other customer technologies that stream data from a variety of devices. Indeed, smart grid and connected infrastructure challenges have spurred a worldwide demand for understanding how advanced analytics and "Big Data" technologies can help solve utility business problems in the areas of: -- Meter data analytics/usage and consumption analytics -- Customer management analytics -- Strategic asset management analytics -- Operational decision support analytics -- Smart grid integrated networks management analytics -- Enterprise performance management analytics It is with this market demand in view that Xtensible and Oracle are working together to develop an advanced analytics and Big Data solution utilizing Oracle technology and infrastructure. Similar to what Oracle has accomplished in other industries with their Industry Data Model offering, this joint effort is targeting development of an Oracle Utility Data Model (OUDM) solution that includes a logical data model, prebuilt physical data models, intra-model ETLs, connectors, reports, star schemas, OLAP cubes, and data mining models for selected utility core businesses. The solution will be developed using Xtensible Solutions' MD3i Framework and will be built on core Oracle technologies within Oracle Business Intelligence and Oracle Data Warehouse portfolios.

The OUDM solution will be based on the leading utility industry model standard, the IEC Common Information Model (CIM), and will draw on information definitions from other relevant standards approved by the Smart Grid Interoperability Panel (SGIP). Such a solution can greatly reduce the time of implementation and the total cost of ownership as utilities continue to get strategic value from their information assets.

Brad Williams, Vice President of Oracle Utilities Industry Strategy, noted, "Oracle is committed to the utilities industry, and the company is uniquely qualified to help organizations manage Big Data challenges. Oracle is delighted to be working with Xtensible Solutions to develop a utility standards-based analytics data model founded on proven Oracle technologies, which can enable utilities worldwide to drive value from smart grid investments." Terry Saxton, Vice President, Xtensible and Co-Chair of the CIM Users Group (CIMug), which is one of the UCA International Users Group (UCAIug) communities, believes that "a utility data model based on CIM standards provides utilities with the foundation for achieving information interoperability across their enterprise, whether it involves information exchanges between IT systems, access to information in data warehouses, or information presented from multiple sources via dashboards and corporate portals." Saxton added, "Without a CIM standards-based utility data model, the user is faced with the need for data conversion between proprietary formats at every step and the attendant risks of data inconsistency and errors." About Xtensible SolutionsXtensible Solutions, LLC ( is a leading provider of semantic-based integration and information management solutions to the utility industry worldwide. Xtensible is a subsidiary of Doble Engineering Company, a member of the Utility Solutions Group of ESCO Technologies Inc (NYSE: ESE), St. Louis.

Xtensible is a driving force behind the development and implementation of open standards, such as the IEC CIM, and related information exchange standards that have been identified as key to current and future interoperability initiatives for smart grid. With their MD3i Solution and professional service offerings already in use at numerous utility companies worldwide, Xtensible is committed to becoming a strategic partner with utilities in their transformation into the intelligent utilities of the future.

About Oracle UtilitiesOracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware and database technologies. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit

TrademarkOracle and Java are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

SOURCE Xtensible Solutions, LLC

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...