Contact Center Industry News

TMCNet:  Vertical Communications Names Fulton Communications 2012 Dealer of the Year

[January 22, 2013]

Vertical Communications Names Fulton Communications 2012 Dealer of the Year

SANTA CLARA, Calif. --(Business Wire)--

Vertical Communications (News - Alert), a leading provider of business communications solutions, announced that Fulton Communications was named Vertical's Dealer of the Year for 2012. The award was presented at Vertical's "Connections 2013" dealer conference, held last week at the Doubletree by Hilton Paradise Valley Resort in Scottsdale, Arizona. Headquartered in Norcross, Georgia, Fulton Communications offers a comprehensive array of voice, data and video communications technologies and support services through a network of 19 offices across the United States.

Fulton joined the Vertical family in early 2012, and in that timeframe, achieved sales figures that significantly exceeded those of other Vertical partners. All of Fulton's Vertical-related sales were completely new installations, with no legacy Vertical technologies on-site.

"We're elated by the remarkable success that Fulton has been able to achieve in less than one year since signing on as aVertical partner," said Rick Dell (News - Alert), chief operating officer at Vertical Communications. "The Dealer of the Year award is a credit to Fulton's ability to drive sales, particularly to customers who are new to Vertical's solutions. The award is also an affirmation of the appeal that the Wave IP platform has to customers that are looking to improve their operations and lower costs through advanced communications solutions."

"Vertical Communications' solutions are proven to be versatile, powerful and germane to the true needs of businesses," said Ben Treadway, president of Fulton Communications. "The company has taken an intelligent, real-world approach to delivering value and robust capabilities through innovative applications such as mobility, unified communications, collaboration, call recording and advanced communications features. We are delighted to receive this honor, and look forward to a prosperous future with Vertical."

About Vertical Communications

Vertical Communications, Inc. is a unified communications (UC) and IP telephony solutions provider for business-to-business communications. Vertical's business communications systems provide the enterprise-class functionality necessary to deliver seamless connectivity, collaboration and mobility through smart, powerful telephony and voice applications that are simple to deploy and use while substantially reducing operating costs. With more than 200,000 customers across all industries, Vertical solutions are distributed through a network of more than 3,000 authorized dealers throughout North America and in Europe. For more information, visit

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...