Contact Center Industry News

TMCNet:  Intoxalock® Celebrates 20 Years in the Fight Against Intoxicated Driving

[January 22, 2013]

Intoxalock® Celebrates 20 Years in the Fight Against Intoxicated Driving

DES MOINES, Iowa, Jan. 22, 2013 /PRNewswire via COMTEX/ -- Intoxalock, a company that provides innovative technology with its alcohol monitoring devices, celebrates two decades of helping fight drunk driving. Twenty years ago, in January 1993, Intoxalock installed its first car breathalyzer, now known as an ignition interlock device (IID).

"At Intoxalock, we are extremely proud to reach such an important milestone," said Dave Arringdale, CEO. There is a high level of satisfaction that comes from knowing that we are helping with such a critical public safety issue. Fighting drunk driving through the application of our various technologies is important not only for the public at large, but also for the offender who can get back on the road safely and legally." The Intoxalock is a discreet, hand-held alcohol sensor that tests a driver's breath to determine his or her blood alcohol content (BAC) and prohibits a vehicle from starting if the driver fails the test. The Intoxalock is primarily used by people who are legally required to have an IID because of a drunk-driving violation. However, more and more individuals and businesses are voluntarily installing the devices as a way of preventing a potential drunk driving arrest or tragedy.

Intoxalock currently offers three device options: their original ignition interlock device known as the Legacy model; the Intoxalock Mobile eLERT(TM), which features advanced wireless capabilities including GPS, photo imaging, and real-time reporting; and a similar eLERT model that allows for in-home monitoring.

The company is an industry leader in many respects including its technology and accolades received. Intoxalock offers 24-hour customer service in its technical department, and has more than 1,100 installation centers nationwide. In addition, Intoxalock also assists in finding legal aid, treatment facilities, and driving schools.

About Intoxalock: In conjunction with researchers at Iowa State University, Consumer Safety Technology LLC (CST) developed the Intoxalock® using alcohol-specific fuel cell technology in 1992. CST was the first company to use this cutting-edge technology, which is now an ignition interlock industry standard. In 2010, CST added advanced features within the Intoxalock eLERT(TM) products and today, continues to actively work to advance the IID industry with technology that suits the needs of various federal and state requirements.

Contact Info: Kassandra TrenaryPR/Social Media CoordinatorDes Moines, Iowa (877) 777-5020 x 1134ktrenary@cstinc.com SOURCE Intoxalock

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...