Contact Center Industry News

TMCNet:  RCA and Broadview Networks to Partner on Hosted Communications Service

[January 25, 2013]

RCA and Broadview Networks to Partner on Hosted Communications Service

Jan 25, 2013 (Close-Up Media via COMTEX) -- Broadview Networks, a provider of hosted voice, data and cloud computing solutions, has joined with RCA to roll out a new hosted communications service specifically designed for small and home-based businesses.

In a release, the Company noted that the RCA IP Phone Service is powered by Broadview Networks. The new service was designed to provide small companies with next-generation phones and features to optimize their businesses' performance.

"Our bundle of IP phones and broadband phone service will afford small businesses a far more powerful way to communicate with their customers and coworkers while bringing real cost savings to the bottom line," said President of Telefield North America Dwight Sakuma, a licensor of the RCA brand. "Teaming up with Broadview Networks, an IP service provider, allows us to differentiate the RCA telephone, while making the whole process of getting up and running simple and easy. This provides our retail partners with a unique selling proposition." "With over 100,000 users of our cloud-based phone service, RCA IP Phone Service customers will benefit from Broadview's expertise in designing and operating enterprise-grade, but easy-to-use, phone systems and service," said Broadview Networks' President and Chief Executive Officer Michael Robinson. "We are proud to have been selected by RCA to provide their new hosted IP phone service nationwide." The system is customizable and scalable.

Included in the monthly service are a digital receptionist, customizable voicemail, voicemail delivery over e-mail, music on hold, call transfer and caller ID with name.

Users can make changes to their system preferences via a self-management website, and features like cell phone twinning ensure that employees will never miss a call.

"This new service gives small businesses the features needed to meet their business objectives," said Broadview's Chief Operating Officer Brian Crotty. "With cutting-edge features like web-enabled voicemail, as well as traditional ones like call transfer and music on hold, employees and their managers will have new tools to manage their business and connect with customers. Broadview is proud to provide large business features not traditionally available to small businesses at an affordable cost. Long distance to the U.S. and Canada is included and backed by our customer satisfaction guarantee." Features: -Digital IP phones -Broadview's cloud-based phone service -Unlimited long distance to the U.S. and Canada -Web-enabled voicemail -Direct dialing to extensions -Music on hold -Call transfer -Digital receptionist (auto attendant) -Call groups -Full-duplex speakerphone -"Do not disturb" option -VIP ringtones -3-way call conferencing -Call forwarding -Caller ID with name -Disaster avoidance features The RCA IP Business Phone Service is initially available in 300 OfficeMax stores.

((Comments on this story may be sent to

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...