Contact Center Industry News

TMCNet:  Silver Spring Networks Unveils New High-Precision UtilityIQ™ Demand Optimizer; Oklahoma Gas & Electric to Leverage for Pioneering SmartHours DR Program

[January 29, 2013]

Silver Spring Networks Unveils New High-Precision UtilityIQ™ Demand Optimizer; Oklahoma Gas & Electric to Leverage for Pioneering SmartHours DR Program

SAN DIEGO --(Business Wire)--

DistribuTECH Conference & Exhibition - Silver Spring Networks, a leading networking platform and solutions provider for smart energy networks, today announced the new UtilityIQ™ Demand Optimizer solution, a high-precision Demand Response Management System that helps utilities manage peak load, implement real-time demand response initiatives, and optimize load across all DR programs and customer segments. The new UtilityIQ Demand Optimizer solution further expands Silver Spring's end-to-end Demand Side Management portfolio, which leverages the power of the Silver Spring IPv6 networking platform that connects more than 13 million homes and businesses worldwide.

"Our utility customers are looking to Silver Spring's networking platform to enable a new generation of intelligent applications, and for many Demand Side Management is at the top of the list," said Matt Smith, head of the demand side management business at Silver Spring Networks. "The new UtilityIQ Demand Optimizer solution further expands our DSM (News - Alert) portfolio, providing our customers with a robust set of technologies to implement their DR initiatives."

The Silver Spring UtilityIQ Demand Optimizer solution delivers fully integrated Demand Response Management capabilities including:

  • Optimizes load management across disparate DR programs and systems, such as load control, time of use, and price response, among others.
  • A powerful real-time optimization and forecast analytics engine that leverages existing meter data to provide granular, highly accurate load shed forecasts.
  • Advanced measurement and verification for reporting of results in real time.
  • Dispatch of load control events to devices via the Silver Spring Smart Energy Platform or other head-end system.
  • Simplified program management via a rules-based engine to administrate business rules and constraints and track and enforce events.
  • CRM functions to ensurecustomer eligibility, track customer participation, and manage multiple participations.
  • A customer notification system that alerts consumers of upcoming events through multiple communications channels.

Oklahoma Gas & Electric's (OG&E) pioneering SmartHours DR initiative leverages Silver Spring's Demand Side Management solutions to encourage customers to modify their energy use to off-peak hours. OG&E will be deploying Silver Spring's new UtilityIQ™ Demand Optimizer solution as it expands the SmartHours program and further empowers its customers to shift energy consumption, save money and reduce peak demand.

For more information on UtilityIQ Demand Optimizer visit

Powering Innovative Demand Response Programs

Today's announcement underscores the innovation in Silver Spring's end-to-end Demand Side Management portfolio. Utilities are increasingly looking to demand side management (DSM) programs and technologies to increase customer satisfaction, meet more stringent regulatory requirements, reduce peak consumption, manage new sources of demand and generation, and improve their performance. Silver Spring is delivering an end-to-end DSM portfolio, which includes award-winning smart grid network infrastructure, head-end and back-office software, Direct-to-Grid™ load control solutions, ZigBee-enabled HAN devices, price response solutions, and a consumer engagement platform and education programs. Silver Spring also delivers a full suite of professional services and a broad partner ecosystem to enable utilities to quickly deploy new DSM programs.

For more information on Silver Spring's industry-leading DSM portfolio visit

Join the Silver Spring Networks Conversation

About Silver Spring Networks

Silver Spring Networks is a leading networking platform and solutions provider for smart energy networks. With its pioneering IPv6 networking platform, Silver Spring has connected more than 13 million homes and businesses throughout the world with the goal of achieving greater energy efficiency for the planet. Silver Spring's innovative products enable utilities to gain efficiencies, integrate renewable energy sources, and empower customers to monitor and manage energy consumption. Silver Spring Networks is used by major utilities around the globe including Baltimore Gas & Electric, CitiPower & Powercor, Commonwealth Edison, CPFL Energia, Florida Power & Light, Jemena Electricity Networks Limited, Oklahoma Gas & Electric, Pacific Gas & Electric, and Pepco Holdings, Inc. among others. For more information please visit

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